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DCV Sabenza IT and Recruitment

Project Manager at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment

  • R1.00 - R2.00 per hour
  • Contract Senior position
  • Johannesburg
  • Posted 14 Aug 2026 by DCV Sabenza IT and Recruitment
  • Expires in 30 days
  • Job 2643800 - Ref 878000023050006
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About the position

Ready to lead projects that transform customer experiences?

We’re looking for an experienced Project Manager to drive the delivery of complex Call Centre, Contact Centre and Telephony transformation projects from initiation through to successful deployment and post-production support.

What You’ll Be Doing

  • Lead end-to-end SDLC project delivery across Agile, Waterfall and Hybrid environments.
  • Manage complex technology transformation projects, budgets, timelines, risks and dependencies.
  • Lead cross-functional teams across Business Analysis, Architecture, Development, Engineering, Vendors and Business.
  • Deliver Contact Centre & Telephony implementations, migrations, upgrades and optimisation projects.
  • Oversee integrations with CRM, Workforce Management, Reporting and Analytics platforms.
  • Engage and influence stakeholders from operational teams through to executive leadership.
  • Drive governance, testing, UAT, deployment, change management and project close-out.
  • Manage vendors and third-party service providers while ensuring delivery remains on track.

RequirementsWhat We’re Looking For

  • 8+ years’ Project Management experience
  • Strong SDLC delivery experience
  • Proven Call Centre / Contact Centre / Telephony project experience
  • Consulting, System Integrator, Professional Services or client-facing advisory experience
  • Enterprise technology transformation experience
  • Strong Agile / Scrum, Waterfall or Hybrid delivery capability
  • Experience with Azure DevOps, Jira, Confluence and MS Project
  • Excellent stakeholder, vendor and executive management skills
  • Bachelor’s Degree in IT, Computer Science, Engineering, Business or related field


Preferred
  • PMP, PRINCE2, PMI-ACP, Scrum Master or ITIL certification, plus experience with cloud contact centre migrations.

You’ll be the key link between business and technology, turning complex transformation initiatives into successful outcomes while improving customer experience and operational efficiency.


If you’re a confident Project Manager who knows SDLC, understands Contact Centre & Telephony technology, and can confidently challenge, influence and deliver — we want to hear from you!


Desired Skills:

  • SDLC
  • Telephony Platforms
  • Global teams
  • Azure DevOps
  • Jira
  • Confluence
  • Visio

Desired Qualification Level:

  • Degree

About The Employer:


Apply Now

DCV Sabenza IT and Recruitment

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About the agency

Dedicated to the recruitment of IT professionals Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad. We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search. Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections. For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.

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