PROGRAMME MANAGER

About the position

Job purpose:

Lead the management of a portfolio of projects spanning client servicing, operations, finance, and related domains, ensuring alignment with strategic objectives and priorities.

Main Output and Responsibilities

BUSINESS OPERATION

Project Team Oversight:

• Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment.

Methodology Optimization:

• Evaluate and optimize project delivery methodologies, balancing Agile and waterfall approaches to best suit the needs of individual projects within the portfolio.

Stakeholder Engagement:

• Effectively engage and communicate with stakeholders at all levels, including clients, project teams, and senior management, to ensure alignment and transparency throughout the project lifecycle.

Risk Management:

• Identify and mitigate risks associated with project delivery, proactively addressing issues to minimize impact on project timelines and objectives.

Resource Allocation:

• Manage resource allocation across project teams, ensuring optimal utilization of human and financial resources to maximize project outcomes.

Performance Monitoring:

• Monitor and track project performance metrics, providing regular updates to senior management and stakeholders on progress, milestones, and key deliverables.

Dependency Management:

• Ability to skillfully manage a multitude of dependencies outside of your programme and projects, ensuring seamless integration and delivery.

Documentation:

• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.
• Assist in project planning, estimation, and resource allocation.
• Monitor project progress and identify potential risks or deviations from the plan.

Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and are of high quality.

Process Improvement:

• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

STAKEHOLDER RELATIONSHIP MANAGEMENT

Internal

• Maintain relations with all members of the management team and staff
• Maintain relations with other departments within the organisation

External

• Develop a Stakeholder engagement plan for the Institute in collaboration with other departments
• Manage relationships with department external service providers and ensuring stakeholders derive value from association and engagements with the company
• Manage contracts in conjunction with the Legal department of all external services providers
• Ensure compliance of Service Level Agreement by the service provider
• Manage relationship with the Institute's external service providers

RISK MANAGEMENT

• Adhere to the Institute's legal and ethical requirements, policies, processes and procedures
• Support departmental audits
• Manage the risks associated with the services rendered by external providers

REPORTING

• Give input to department's Annual Integrated Report (AIR)
• Report all none-adherence to the Institute's legal and ethical requirements, Policies, processes and procedures

PEOPLE MANAGEMENT

• Direct, delegate and manage department's staff for.
• Effective people planning, deployment and development within the department with due regard to relevant legislations, policies and best practice procedures.
• Monitor and appraise team performance against agreed standards and goals; and taking corrective action as required
• Reviewing individual performance; identifying training needs

Qualifications and Requirements

• Bachelor's degree in a relevant field (project management, business administration, etc.)
• Project Management Professional (PMP) certification required. Alternative certifications at the same level are acceptable (SAFe/Prince/PMI)
• Strong project management skills, including the ability to plan, organize, and execute.
• Minimum of 8 years' experience in Agile tools like Jira Confluence, SAFe, and Aris.
• Minimum of 8 years' experience in applying process modeling standards.
• Minimum 12 years of experience in programme management.
• Knowledge and exposure to business process transformation and integrating technologies.
• Demonstrated experience in managing large-scale projects and programmes.
• Proven track record of successful programme delivery.

Other Functions

• Perform any other functions that contributes to the achievement of company's objectives.

Desired Skills:

• Develop and implement project and programme measurement metrics.
• Strong knowledge of foundational programme and project management methodologies
• Agile methodology and frameworks like Scrum
• Kanban
• SAFe Ability to manage multiple projects and deadlines effectively. Excellent communication
• people
• leadership
• and facilitation skills. Strong analytical
• problem-solving
• and conflict-resolution skills.