Programme Change Manager

About the position

Cape Town-based position
12 months
Retail experience mandatory

Overview:

• Manage the end-to-end delivery and implementation of change initiatives,
• Work with the Project Manager to ensure that the project team is onboarded and trained, and business resources are upskilled appropriately.
• Input into change management plans and interventions to shift the teams to new ways of working
• Create engagement plans and material across the entire project, specific focus on creation and execution of communication plans

Responsibilities:

• Understand the stakeholders and create stakeholder impact matrices
• Bring all stakeholders on board to new ways of working (not only teams directly impacted)
• Challenge teams to shift mindset to one of learning / thinking about the future (Future-fit mindset).
• Analysis of people impact of changes to processes and ways of working
• Providing detailed implementation plans across multiple impacted stakeholder groups in order to deliver a positive change experience
• Set up and manage a training and upskilling plan for resources
• Ensure operational/business readiness with Business Champion and Sponsor
• Manage resistance and barriers to change
• Deliver integrated engagement and communication across the business
• Provide an engagement plan as input into broader project engagement plan
• Shape key messages and comms appropriate for stakeholders
• Create communication that is relevant to specific stakeholders (Integrated with broader engagement)
• Set up and manage go-live communication and channels
• Identify risks and opportunities and create mitigation strategies
• All change documentation relevant to the change are set up and maintained
• Status/Change reporting

Key Competencies:

• Strong facilitation and communication skills at multiple stakeholder levels
• Stakeholder and Impact Analysis
• Change Planning
• Proactive Risk Management
• Attention to detail and working to deadlines is essential
• 3 - 5 years in change management on medium to large complexity initiatives
• Relevant 3 year tertiary or NQF aligned qualification
• Previous experience of working within transformation projects
• Experience and knowledge of change management principles, methodologies and tools
• Relevant retail industry experience an advantage

Desired Skills:

• impact analysis
• change planning
• proactive risk management
• transformation projects

Desired Work Experience:

• 5 to 10 years Change Management