Production Support Analyst at Reverside

About the position

Reverside is an IT services provider; we are always looking for professional candidates to join our team in Software Development, providing opportunities to work on exciting projects, within our well-established client base. We are looking for two Production Support Analyst Professionals to provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.

Responsibilities:

• To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
• This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Working understanding of Foreign Exchange and SWIFT would be beneficial.
• Serves as a liaison between various product and client engagement teams.
• End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
• Troubleshooting existing integrations and providing technical support to our C&I clients.
• Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
• Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Identifies and suggests process and technology opportunities which will improve the API service.

Technical Skills Required:

• Squarrel
• SSMS & Azure
• Postman
• Jira
• Service Snow
• Powershell
• PostgresSQL
• IAG
• AIP Back Office Processing
• Moneygram & Forex Transactions

Desired Skills:

• support
• SWIFT
• Relationship management
• Provides support
• Ability to communicate p
• IAG
• AIP BACK OFFICE PROCESSIN

About The Employer:

Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients [URL Removed] - [URL Removed] - [URL Removed]