About the position
My client based in Cape Town is currently looking for a Product Support Specialist to join their team on a permanent basis.
IT / FINANCE
Qualifications & Experience
- Relevant tertiary qualification in Information Technology, Computer Science, or related field
- Valid driver's license and own reliable transport
- Minimum 2 years' experience in scripting and administering Microsoft SQL Express / SQL Server environments.
- Proven experience in Help Desk administration, including call logging, tracking, and resolution (ITIL exposure beneficial)
- Proficiency in Microsoft Office applications
- Experience with handheld/mobile scanners (APK installations or hardware setup) beneficial
- Exposure to the fruit or meat industry is highly advantageous due to similarities in systems and processes
Responsibilities
- Provide technical support for bespoke software solutions (remote and onsite when required)
- Manage daily operations and administration of SQL-rich environments - including scripting, data management, and troubleshooting.
- Handle help desk administration, ensuring all calls and tickets are logged, updated, and resolved within service levels
- Take ownership of assigned calls from start to finish, coordinating across departments and following escalation procedures
- Conduct software testing and validation before client updates are released
- Assist with product installations, upgrades, and deployments
- Support product releases and new implementations
- Deliver client training sessions on various software products
- Liaise effectively with clients and internal teams to ensure customer satisfaction and issue resolution
Competencies
- Excellent verbal and written communication skills
- Strong time management and organisational abilities
- Exceptional attention to detail
- Team player who collaborates effectively with colleagues and clients
- Self-motivated, goal-driven, and capable of working independently
- Strong customer service orientation and problem-solving ability
- Able to handle pressure and manage difficult client interactions professionally
- Innovative thinker who identifies opportunities for improvement and process enhancement
- Willingness to travel occasionally for client training and system implementations
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.
Desired Skills:
- scripting
- administrating Microsoft SQL Express
- Sql Server
- -
- Fruit industry experience
