Product Support Specialist (Healthtech Industry)

About the position

Join an innovative healthtech leader driving smarter, more connected healthcare solutions. This is a strong opportunity for a Product Support Specialist who enjoys solving complex technical issues, working with data, and ensuring reliable system performance in a high-impact environment.
Role Purpose

Consistently wow clients through the superior resolution of product support and analysis requirements that have been logged, providing valuable input that helps shape and strengthen overall value proposition.

A key summary of the job specification is provided below. Full details are available after shortlisting.

Key Responsibilities

• Resolve complex product and technical support queries with accuracy and urgency.
• Perform operational and administrative processes linked to a healthcare switching platform.
• Investigate root causes, analyse system issues, and prevent recurring problems.
• Work with databases and SQL to support troubleshooting and analysis.
• Manage operational relationships with internal teams and external stakeholders.
• Contribute insights that improve product performance and client experience.

Requirements

• Matric essential; technical support qualification preferred.
• Minimum 3 years’ experience in technical product support, ideally within healthcare or medical systems.
• Strong experience working with IT systems and SQL databases.
• Solid problem-solving, analytical, and communication skills.
• Comfortable operating in a structured, fast-paced, service-driven environment.

The role offers up to R27,000 p/m CTC. (Note: The offer may be lower for a candidate who meets the majority of the qualifying criteria but does not meet all requirements in full. The offer will be market related based on skills, and experience.)

Please apply online in the link provided. We do not consider CVs via Whatsapp or email.

Desired Skills:

• healthtech
• product support
• technical support
• sql