Product Support (Silver) at QE Services

About the position

My client based in Durbanville is currently looking for a Product Support (Silver) to join their team on a permanent basis.

IT / FINANCE

Qualifications & Experience

• Matric / Grade 12
• Relevant IT or Technical Diploma / Certificate
• Valid driver's license and reliable transport
• Minimum 2 years' experience in Microsoft SQL Server / SQL Express administration and scripting
• Proven experience with Help Desk administration (call logging, tracking, escalation, and closure)
• Working knowledge of Microsoft Office applications
• Exposure to ITIL principles
• Experience in the fruit or meat industry highly beneficial (similar operational environments)
• Experience with handheld or mobile scanners and APK installations

Responsibilities

• Provide support for bespoke software solutions (primarily remote, occasional onsite visits)
• Manage daily administration and operations in SQL-rich environments (scripting, troubleshooting, maintaining databases)
• Liaise with both internal departments and external customers to resolve issues efficiently
• Own and manage help desk calls from start to finish, ensuring timely resolution
• Maintain accurate help desk records and escalate issues when necessary
• Conduct ad-hoc software testing prior to client updates
• Support product deployments, installations, and upgrades
• Train clients on software applications as needed

Competency

• Strong communication and client engagement skills
• Excellent time management and attention to detail
• Team player who also works effectively independently
• Resilient under pressure with a proactive, "can-do" attitude
• Passionate about customer service and problem-solving
• Innovative thinker who can identify and suggest improvements
• Willingness to travel occasionally for training or implementations

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.

Desired Skills:

• administrating Microsoft SQL Express
• Sql Server
• Microsoft
• - Fruit industry experience
• APK installations