My client based in Cape Town (Somerset West) is currently looking for a Technical product support specialist to join them
The Ideal candidate will be an Motorcycle enthusiast
Technical product support
Employer:
We solve complex problems and develop leading niche products known for their reliability and superior build quality. The purpose of the role is to provide our customers and employees with excellent Technical and Product support.
Key outcomes of the role:
- Provide customer support
- Identify support trends for product improvement and report on these
- Assist with improvement of support delivery services (new ways of doing)
- Assist with fleet maintenance
- Assist with office infrastructure management
Key responsibilities
- Provide technical product support
- Report on customer support trends and improvements
- Test software
- Maintain fleet (motorcycles)
- Manage office technical infrastructure
- Manage company online presence and contribution on technical forums
Required experience
- customer support : 3 to 4 years
- information technology infrastructure library : 3 to 4 years
- technical hardware : 3 to 4 years
- diagnostic analysis of software/hardware failures : 3 to 4 years
Candidate Requirements
Qualification and experience required:
- A tertiary qualification in technical field
- Motorcycle dirver's licence
- Minimum of 3 years Technical customer support
- Software testing
Knowledge & skills required:
- Diagnostic tools
- Relevant technical product knowledge.
- Good knowledge of various desktop and mobile operating systems.
- Excellent knowledge IT infrastructure, networking and other related IT systems and devices.
- Good knowledge of software and how it interfaces with IT systems and other software.
- Some firmware knowledge would be advantageous.
- Proficient with Microsoft Office Suite
- SAGE
- Planning & organising skills
- Problem solving
- Exceptional written and verbal skills.
- Aptitude for and understanding of vehicle related diagnostic and other technical hardware and software.
- Ability to learn new technical information rapidly
- Motorcycle enthusiast
Candidate profile requirements:
- Customer centric
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organise, multitask, prioritise and work under pressure
- Initiative
- Team oriented
- Detailed
If you meet these requirements and would like to apply, please send your cv to [Email Address Removed]
