About the position
We are seeking an experienced Product Owner III to lead digital commerce fulfilment initiatives. This role applies agile product ownership principles across the full fulfilment value chain — from order placement through to last-mile delivery and returns. You will drive end-to-end process optimisation, systems alignment, and scalable infrastructure design to enable efficient, future-fit operations at scale.
Key Responsibilities
- Define user stories and prioritize the team backlog to streamline execution.
- Lead solution design workshops, requirements gathering, and wireframe creation.
- Ensure UI alignment with feature requirements and backend systems.
- Document impacts on data models, business logic, and integrations.
- Guide product development and coach junior product owners.
- Refine and sequence product backlog, ensuring readiness for PI planning.
- Participate in ART-level events and agile ceremonies.
- Drive omnichannel customer engagement and ensure a consistent customer experience.
- Provide strategic input into customer acquisition, retention, and conversion.
- Support fulfilment infrastructure design and logistics solution implementation.
Qualifications & Experience
- Degree in Business, IT, Engineering, Marketing, or related field (essential).
- Certified Product Owner / SAFe Product Owner (essential).
- 6+ years’ experience in a Lead or Senior Product Owner role within agile teams.
- Proven success launching complex product features and translating business strategy into consumer products.
- Strong commercial experience in digital-led business development environments.
- Ecommerce, retail, and customer loyalty experience (essential).
- Knowledge of compliance frameworks (POPIA, Electronic Information Act, etc.).
- Exposure to African digital markets (advantageous).
- Fulfilment-specific experience in supply chain, logistics, and ecommerce operations.
Key Competencies
- Independent, motivated self-starter with resilience in fast-paced environments.
- Strong analytical and problem-solving skills.
- Customer-focused mindset with empathy and passion for creating value.
- Excellent stakeholder engagement and communication skills.
- Leadership and coaching ability to support junior product owners.
- Adaptable, curious, and comfortable with ambiguity and change.
Please note only shortlisted candidates will be contacted
Desired Skills:
- Product Owner
- Compliance frameworks
- retail
- logistics
- ecommerce
