Product Manager (VAS Tech)

About the position

The purpose of the Product Manager - VAS is to partner with the business to establish business requirements and product feature definitions for each product within the portfolio. The incumbent is responsible for managing the relevant Product roadmap and must lead a cross-functional team that executes a continuously enhanced product solution for internal or external customers. This role serves as the key integration point with Tech Services, business leadership and manages vendors, all whilst ensuring a seamless end-to-end digital customer experience.

Responsibility

• Manages the product vision, strategy, and roadmap within the product area in support of business goals
• Drives full product lifecycle initiatives from inception to launch working closely with relevant stakeholders
• Maintains a deep understanding of the VAS systems, customer journeys well as industry best practices and uses these insights to drive a product maturity plan
• Enable the roadmap to deliver scale of the VAS business across all channels and categories
• Evaluates different technology options, APIs and capabilities, to establish integration plans in context of business requirements
• Ensures document management for all new product Configuration, Development and Process Changes
• Monitors emerging trends both technical and functional to ensure product stay relevant and meet business requirements
• Ensures an end-to-end product improvement process that delivers agile and coordinated change
• Ensures that product conforms to legal, risk and governance criteria
• Recommends appropriate processes to facilitate data availability and ensures information and data integrity
• Ensures end-to-end testing of issues and communicates status to key stakeholders
• Engages with the CX Helpdesk to monitor any issues and provides second level support for issue resolution
• Leads a cross functional product team ensuring role clarity and collaboration in an agile working environment
• Collaborates with the demand to deploy team to drive effective solution implementation across the user community

Experience and Skills requirement

• A Bachelor's Degree in Computer Science; IS or related technology discipline
• Appropriate Specialist IT Certification is an advantage
• At least 5 years' experience in a technology product management environment;
• At least 8 years' overall experience within IT/Tech Services technical role
• Experience directly managing third party developers to design and update related

applications- Experience in VAS platforms and related integrations e.g. to third parties like

airtime providers, betting providers, etc- Experience in a retail or FMCG environment is preferred- Experience within an agile environment is preferred

Desired Skills:

• Value Adding Services
• Product Management
• Information Technology
• API
• Product life cycle

Desired Work Experience:

• 2 to 5 years FMCG
• 5 to 10 years Product Management

Desired Qualification Level:

• Degree

Employer & Job Benefits:

• Medical Aid
• Provident Fund