Product Head: Business / Continuous Improvement (CH998)

About the position

Our client in the banking sector is seeking a senior manager to serve as the Product Head for the Business Improvement division of the bank.

Purpose Statement

• To take ownership and accountability for the Business Improvement team, responsible for providing business engineering insights/designs, unlocking business efficiency and optimisation to improve client experience and throughput.
• The Product Head role is responsible for translating strategic direction (the what) into a ‘best in world’ product through the leadership of a dedicated team, with the single focus of the product and through the entire product life cycle, planning and management of delivery, (the how.)

Education (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree (i.e. Industrial Engineering or other area of Engineering combined with relevant experience )

Knowledge and Experience

Minimum:
Experience

• 10+ years’ experience in business management at a senior level in an innovative high performing environment, responsible for overseeing a team of Business Engineers.
• 5+ years’ experience leading and successfully implementing business transformation and optimization projects.
• Proven experience in improving business throughput and reducing the cost to income ratio.
• Business plan ownership; has had ownership responsibility for owning the business plan and delivery of a Business Engineering previously.
• Project management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
• Working at strategic, tactical and technical levels.
• Career experience as Business Engineer
• Communicating with technical and non-technical senior stakeholders across multiple business units.
• Using data and metrics to test theories, confirm assumptions, and measure success
• Earning trust across different levels and multiple groups of a large organization
• Usability studies and/or customer research principles and methods.
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams
• Leading and having oversight of remote / hybrid teams.

Knowledge and Skills

• Experience in implementing a Business Engineering Centre of Mastery.
• Experience in Business Engineering business consulting.
• Strategic and commercial thinking; able to think about problems from a business perspective using people, process, technology input.
• Business acumen and design thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies.
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills

• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Strategic Thinking Skills

Competencies

• Care and passion for our people (Departmental Contributor)
• Earn and extend trust (Departmental Contributor)
• Simplify and make it easy (Departmental Contributor)
• Drive innovation mindset (Departmental Contributor)
• Lead with the "Why" (Departmental Contributor)
• Attract and relentlessly develop people (Departmental Contributor)
• Make decisions - faster and smarter (Departmental Contributor)
• Inspire optimism and persistence (Departmental Contributor)

General:

• Clear criminal and credit record
• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• Our client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
• Please include your current salary and salary expectations.

 

Desired Skills:

• Business Planning
• Business Process Re-engineering
• Change Management
• Continuous Improvement
• Data Analysis
• Industrial Engineering
• Management