About the position
Introduction
The Product Administrator manages eCommerce product merchandising to ensure that new products are listed timeously, accurately mapped and that good listing quality standards are met, including product image and description, helping to drive conversion and sales. The Product Administrator needs to build strong relationships with the relevant business stakeholders including the lead merchandiser, category managers, operations, marketing and the technical team.
Duties & Responsibilities
Manage the product merchandising process to ensure products are listed timeously and are mapped to the correct menus and filters
Work with the lead merchandiser and category managers to ensure the category logic & hierarchy is consistent and provides the best customer experience.
Ensure shop navigation remains relevant and up to date with business changes.
Ensure that all merchandising including copy and images is correct and in line with the style guide.
Stay abreast of eCommerce merchandising best practice and identify opportunities for potential improvements which will increase customer conversion.
Manage all search queries and work with UX team to implement relevant changes.
Weekly reporting and tracking of any visibility issues.
Conduct regular app walkthroughs to identify any issues or opportunities for improvement.
Log tickets with the IT support team regarding any technical or customer facing issues that arise.
Desired Experience & Qualification
Administrative experience in a retail/ecommerce environment preferable.
Highly proficient in Excel.
SAP and CMS experience is advantageous but not essential.
Competencies
Methodical with high attention to detail
Strong analytical skills that support working with complex documents and identifying any issues
Ability to troubleshoot
Customer orientation
Good at developing effective relationships across the business
A highly motivated and quick learner who can adapt well to changing systems
Strong at planning and organizing, and the ability to multitask
Team player with effective communication skills
Assertive and absorbs pressure positively
