About the position
Key Responsibilities:
Process engineering and optimisation:
- Analyse existing software development, delivery, and support processes to identify inefficiencies, bottlenecks, and risks.
- Design and implement future-state processes aligned to modern digital and software engineering practices.
- Apply Lean, Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time, quality, and cost efficiency.
- Develop and maintain process models, process maps, value stream maps, and standard operating procedures.
- Working at the intersection of business analysis, systems thinking, and technology implementation.
Digital transformation and modernisation change agent:
- Support modernisation of legacy IT systems by defining improved delivery and operational processes.
- Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented.
- Enable design thinking and approaches that facilitate transition to modern architectures, including cloud-based, API-driven, and microservices-oriented environments.
- Support the adoption of automation, CI/CD pipelines, and DevOps-aligned process improvements.
- Identifying metrics that support data-driven decision-making through process measurement.
Software Development Lifecycle (SDLC) participation:
- Work closely with architects, developers, testers, and business analysts to impact SDLC effectiveness.
- Align and support processes for:
- Requirements management
- Development and configuration
- Testing and quality assurance
- Release and deployment management
- Application support and continuous improvement
- Ensure process consistency across multiple teams and initiatives.
Governance, risk and compliance:
- Ensure all processes align with organisational governance, compliance, and audit standards.
- Maintain audit-ready documentation for process changes and digital initiatives.
- Support internal and external audits by providing process evidence, metrics, and controls.
- Embed quality, risk management, and controls into process design.
Stakeholder and change enablement:
- Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals.
- Collaborate with business and IT stakeholders to ensure process changes are practical and adopted.
- Support change management and training initiatives related to process and system changes.
- Act as a bridge between engineering, technology, and business teams.
- Promote a culture of continuous improvement and innovation.
Qualifications and experience:
Qualifications:
- Bachelor’s Degree in Industrial Engineering (BEng / BSc / BTech) – Mandatory
- Postgraduate qualification in Engineering, Information Systems, or Business (advantageous)
Experience:
- 8+ years of relevant experience in:
- Process Engineering
- Continuous Improvement
- IT / Software Development environments
- Change Management
- Proven experience working within software development or IT delivery teams
- Demonstrated exposure to digital transformation or system modernisation initiatives
- Experience in regulated, large-scale, or enterprise environments (advantageous)
Technical competencies:
- Process design and optimisation
- Software Development Lifecycle (SDLC) knowledge
- Digital transformation principles
- Systems thinking: Seeing the big picture and how parts of an organisation interconnect.
- Process modelling and documentation
- Lean / Six Sigma methodologies
- Automation and workflow optimisation
- DevOps / Agile ways of working (process perspective)
- Risk, quality, and governance frameworks
- Data analysis and performance measurement
Behavioural competencies:
- Analytical and structured thinking
- Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows.
- Attention to detail and quality focus
- Accountability and ownership
- Stakeholder engagement and collaboration
- Adaptability in fast-changing environments: Navigating rapid changes in technology and business models.
- Continuous improvement mindset
- Integrity, transparency, and professionalism
Key deliverables:
- Current-state and future-state process models
- Process improvement recommendations and business cases
- Standardised SDLC and operational process artefacts
- Transformation and modernisation support documentation
- Measurable improvements in efficiency, quality, and delivery outcomes
Key Responsibilities:
Process engineering and optimisation:
- Analyse existing software development, delivery, and support processes to identify inefficiencies, bottlenecks, and risks.
- Design and implement future-state processes aligned to modern digital and software engineering practices.
- Apply Lean, Six Sigma Business Process Management and Industrial Engineering principles to improve cycle time, quality, and cost efficiency.
- Develop and maintain process models, process maps, value stream maps, and standard operating procedures.
- Working at the intersection of business analysis, systems thinking, and technology implementation.
Digital transformation and modernisation change agent:
- Support modernisation of legacy IT systems by defining improved delivery and operational processes.
- Review processes and identifying opportunities of disintermediation to unlock great value and efficiency in the solutions implemented.
- Enable design thinking and approaches that facilitate transition to modern architectures, including cloud-based, API-driven, and microservices-oriented environments.
- Support the adoption of automation, CI/CD pipelines, and DevOps-aligned process improvements.
- Identifying metrics that support data-driven decision-making through process measurement.
Software Development Lifecycle (SDLC) participation:
- Work closely with architects, developers, testers, and business analysts to impact SDLC effectiveness.
- Align and support processes for:
- Requirements management
- Development and configuration
- Testing and quality assurance
- Release and deployment management
- Application support and continuous improvement
- Ensure process consistency across multiple teams and initiatives.
Governance, risk and compliance:
- Ensure all processes align with organisational governance, compliance, and audit standards.
- Maintain audit-ready documentation for process changes and digital initiatives.
- Support internal and external audits by providing process evidence, metrics, and controls.
- Embed quality, risk management, and controls into process design.
Stakeholder and change enablement:
- Work with stakeholders to identify their business objectives and design and implement digital solutions to achieve those goals.
- Collaborate with business and IT stakeholders to ensure process changes are practical and adopted.
- Support change management and training initiatives related to process and system changes.
- Act as a bridge between engineering, technology, and business teams.
- Promote a culture of continuous improvement and innovation.
Qualifications and experience:
Qualifications:
- Bachelor’s Degree in Industrial Engineering (BEng / BSc / BTech) – Mandatory
- Postgraduate qualification in Engineering, Information Systems, or Business (advantageous)
Experience:
- 8+ years of relevant experience in:
- Process Engineering
- Continuous Improvement
- IT / Software Development environments
- Change Management
- Proven experience working within software development or IT delivery teams
- Demonstrated exposure to digital transformation or system modernisation initiatives
- Experience in regulated, large-scale, or enterprise environments (advantageous)
Technical competencies:
- Process design and optimisation
- Software Development Lifecycle (SDLC) knowledge
- Digital transformation principles
- Systems thinking: Seeing the big picture and how parts of an organisation interconnect.
- Process modelling and documentation
- Lean / Six Sigma methodologies
- Automation and workflow optimisation
- DevOps / Agile ways of working (process perspective)
- Risk, quality, and governance frameworks
- Data analysis and performance measurement
Behavioural competencies:
- Analytical and structured thinking
- Strong problem-solving capability: Designing innovative solutions to reduce friction and waste in workflows.
- Attention to detail and quality focus
- Accountability and ownership
- Stakeholder engagement and collaboration
- Adaptability in fast-changing environments: Navigating rapid changes in technology and business models.
- Continuous improvement mindset
- Integrity, transparency, and professionalism
Key deliverables:
- Current-state and future-state process models
- Process improvement recommendations and business cases
- Standardised SDLC and operational process artefacts
- Transformation and modernisation support documentation
- Measurable improvements in efficiency, quality, and delivery outcomes
Desired Skills:
- BEng / BSc / BTech
- 8+ yrs exp
- Digital transformation
- Modernisation initiatives
- Financial Services industry
