Practice Assistant

About the position

Are you the detail-driven organiser who keeps complex schedules, people, and priorities perfectly aligned? Join a growing specialist practice in Hatfield and be the organisational backbone that keeps specialists, surgeons, and patients in sync.
What you’ll do

• Manage theatre lists end-to-end (collect, track, allocate, distribute) and keep records impeccably organised (digital + hard copy).
• Coordinate daily with specialists, surgeons and rooms about allocations, schedule changes, authorisations and on-call duties.
• Liaise with patients via WhatsApp and phone regarding arrangements, quotations and short-payments; validate details and medical aid info (GoodX).
• Compile and track quotations; follow up on payments, LoGs and surgery dates; support refunds and military invoices.
• Assist with POPIA compliance and annual registrations.

What you’ll bring

• Minimum: National Senior Certificate (Grade 12).
• Ideally: A tertiary diploma/degree in Healthcare / Medical Practice / Office / Business / Financial Administration.
• Core strengths: Computer literacy, superb telephone etiquette, clear written communication, reliability and discretion with patient/doctor confidentiality.

Great to have

• POPIA Training/Certification.
• Medical Billing / ICD-10 Short Courses; exposure to medical aid administration.
• GoodX or similar practice-management system training.
• Experience in a medical specialist practice and comfortable with high-volume administration.

Compensation

• The salary bracket for the role is around R11k - R23k CTC p/m. Note that the offer will be a market related salary considering your qualifications, skills, and level of experience.

Why you’ll love it here

• Meaningful patient impact behind the scenes.
• Close collaboration with a supportive clinical team.
• Room to grow as the practice evolves.

Desired Skills:

• medical practice
• healthcare
• medical aid
• goodx
• icd 10