About the position
Package & Remuneration
JOB DESCRIPTION
Key Responsibilities:
- Continuously develop the Insurance product strategies with proven experience in developing, pricing, and managing short-term insurance products (e.g. cell phone insurance, jewellery insurance)
- Ability to identify market and performance trends and translate customer needs into innovative offerings for products, processes and distribution
- Strong financial acumen including understanding of insurance financial metrics (loss ratios, underwriting margins, claims ratios) and budget management, forecasting and profitability analysis of the insurance portfolio
- Strategic financial and marketing planning and implementation to execute growth strategies
- Ability to balance commercial objectives with excellent customer experience and long-term customer value
- Responsibility and accountability for external partner relationships
- Negotiation with relevant internal stakeholders at all levels within the organization with regards to strategies and store campaigns
- Conduct regular reviews of the market, customer and competitor offerings
- Setting up and monitoring sales, delivery and activation targets
- Managing staff related to the portfolio
- Maintain close collaboration with Legal and Compliance department to ensure all products and processes comply with the relevant legislation
- Responsibility for regulatory reporting (e.g. Conduct of Business Review) and other regulatory reporting requests
- Full knowledge of and compliance to all relevant legislation (STI, LTI, FAIS, NCA, CPA & POPI)
- Experience in building brands within financial services.
Qualifications and Experience:
- A Business Degree or similar
- Advance certificate in STI or LTI (advantageous)
- To have completed Class of Business certificates in STI and LTI (advantageous)
- To have completed the RE5 & 1 Exams for Key Individual (KI) & Representatives (advantageous)
- To have met the requirement to be registered as a KI (advantageous)
- Ability to effectively apply financial and marketing knowledge to ensure growth of the portfolio
- At least 5 years relevant business and marketing experience in a managerial/leadership role
- 2 years' experience in a supervisory role
- 2 years management experience managing a team of managers - [advantageous]
- Knowledge of Insurance products and relevant legislation (e.g. FAIS, Insurance Acts, POPI, etc.)
- Sound understanding & application of people management procedures [e.g. IR, coaching]
Skills:
- Analytical Processes
- Analyse Alternatives and Recommend Solutions
- Builds Rapport
- Business Case Contribution
- Claims Handling
- Claims Management
- Claims Notification and Investigation
- Claims Settlement
- Data Collection and Analysis
- Data Control
- Financial analysis
- Financial Modelling
- In-Depth Questioning
- Information Management
- Insurance Principles and Practice
- Insurance Products and Services
- Knows the Buying Influences
- Manages Buyer Indifference
Behaviours:
- Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication
- Comfortable and effective influencer.
- You need to be flexible as the environment is very dynamic and priorities can change.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
- Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Interpreting and applying understanding of key financial indicators to make better business decisions.
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Effectively adjusts their behaviour, approach, and decision-making based on the situation
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
