About the position
Join a professional team specializing in the administration of corporate employee benefits. You'll play a pivotal role in managing client relationships and delivering exceptional service, ensuring high levels of satisfaction and contributing to client retention and expansion.
Qualifications Required:
- A relevant degree or diploma in Financial Services, Payroll/HR, Accounting, Legal, or Insurance.
- At least 2 years of relevant experience in similar roles within the financial services industry.
Job Scope: As a Portfolio Assistant, you will provide essential administrative support and manage day-to-day operations related to clients' portfolios. You will act as the backbone of client service management, ensuring all administrative tasks are performed meticulously and efficiently. Your role is crucial in maintaining the integrity of service delivery, directly impacting client satisfaction and retention.
Key Responsibilities:
- Record Keeping and Administration:
- Maintain comprehensive administrative records for each client.
- Handle all forms of written communication, manage the compilation and maintenance of client benefits summaries, and ensure all standard documents are timely issued.
- Oversee the administration of retirement funds and group risk arrangements, ensuring all protocols are followed and deadlines are met.
- Client Relationship Management:
- Serve as the primary point of contact for stakeholders, effectively managing relationships and addressing queries to enhance client and member satisfaction.
- Organize and coordinate presentations and workshops for management committees as required.
- Maintain ongoing interaction with clients, ensuring all communications are professional and responses timely.
- MANCO Meetings and Stakeholder Coordination:
- Schedule and prepare for management committee meetings, ensuring all preparatory materials like agendas and minutes are handled accurately and punctually.
- Facilitate communication and coordination among internal teams to optimize service delivery and client outcomes.
- Personal and Team Development:
- Engage in continuous learning to stay abreast of industry trends and innovations.
- Contribute to team performance by sharing knowledge and supporting the development of colleagues.
Technical and Behavioural Competencies:
- Strong knowledge of the Employee Benefit Industry and related legislation (Pension funds, FAIS).
- Advanced relationship-building skills, excellent communication abilities, and proficiency in multitasking and delegating.
- Behavioural traits such as confidence, resilience, accountability, and a strong business sense are essential.
NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.
Desired Skills:
- portfolio administrator
- employee benefits
- fais
- pension funds
