About the position
Hire Resolve's client, a well-established financial planning firm, is seeking a detail-oriented and organized Portfolio Administrator to join their team in Cape Town. This role plays a key part in supporting investment operations, maintaining accurate client records, and ensuring seamless communication between clients, advisors, and platform providers. The ideal candidate will be proactive, client-focused, and capable of handling multiple tasks with precision. This is a great opportunity for someone with a background in financial services administration who is looking to grow within a dynamic and professional environment.
Responsibilities
People
- Proactively handle client and advisor communication and queries.
- Interact with clients, colleagues, management, and LISP providers.
- Provide high-quality client service and support.
Procedures- Load new clients into the CRM system.
- Collect and manage mandate documentation and client ratings.
- Perform client screening and complete CDD (Client Due Diligence) for all clients.
- Maintain and manage distribution lists (Correl8).
- Follow up on outstanding information and incomplete documentation.
- Maintain accurate client records and monitor CRM client folders.
- Update and clean up database, flagging inactive investments.
- Investigate and reconcile discrepancies between internal reports and LISP data.
- Assist with general administrative tasks and support team members as needed.
Client Services & Reporting- Prepare and distribute investment instructions (initial, switches, rebalancing, changes).
- Prepare management reports, including AUM and AUA.
- Monitor and implement model portfolio changes and deviations.
- Restructure client portfolios as necessary.
- Register new model portfolios and assist with advisor linking.
- Prepare platform-based quotations and assist with mandate-related administration.
Administrative Processes- Follow internal administrative procedure guidelines.
- Complete tasks within defined turnaround times.
- Ensure compliance with FAIS and FICA principles.
Technology- Proficiently use CRM systems and platform portals.
- Full working knowledge of Microsoft Office (Word, Excel).
Requirements
Formal Education- Matric (Grade 12).
- Relevant skills in:
- Communication (English and Afrikaans).
- Basic math and reconciliation.
Experience- 2 - 5 years experience in a financial services or investment-related administrative environment.
Knowledge- Strong administrative background.
- Excellent customer service skills.
- Technologically literate (MS Office, email, internet use).
- Basic knowledge of investment platforms and model portfolios.
Skills and Attributes- Proactive and self-motivated.
- Friendly, emotionally mature, and professional demeanor.
- Highly organized with attention to detail.
- Strong verbal and written communication skills.
- Logical thinking, coordination, and planning ability.
- Time management and task prioritization.
- Problem-solving capabilities.
- Ability to manage multiple responsibilities.
- Team-oriented and dependable.
Benefits
- Market-related salary
- Contact Hire Resolve for your next career-changing move today
- Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed]
- Please use "Portfolio Administrator" as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise
Desired Skills:
- Portfolio Administrator
- Portfolio Administrator
- Portfolio Administrator
