About the position
Role purpose:
The POS Administrator owns the configuration and administration of the company’s’ point-of-sale and ordering channels, covering Oracle Micros Simphony in stores, aggregator platforms such as Uber Eats and Mr D, the company’s app and web ordering, and the POS and ordering channels used by international stores. Working with the Service Delivery team, Operations, New Product Development, Marketing, and Finance, this role keeps menus, pricing, promotions, users, and store settings accurate and consistent across every channel, so that customers see the right products and prices wherever they order and sales data flowing into reporting is reliable.
Key responsibilities:
POS Configuration (Micros Simphony):
- Build and maintain menu items, condiments, combos, and price levels in Simphony EMC for new product launches, price changes, and menu removals.
- Configure discounts, promotions, vouchers, tender media, and tax in line with approved Marketing and Finance requests.
- Configure new stores, revenue centres, workstations, printers, and KDS devices for openings, refits, and ownership transfers, and manage employee roles and access.
Aggregator and digital channel setup:
- Set up and maintain store listings, menus, pricing, images, and trading hours on Uber Eats, Mr D, and other aggregator platforms.
- Manage menus, pricing, and promotions for the company app and web ordering channels.
- Keep item mappings between POS and every ordering channel accurate, working with the Integrations Analyst to resolve mapping and order-injection issues.
International channels:
- Configure POS and ordering channels for international stores, including local menus, pricing, currencies, and tax requirements.
- Work with international franchise partners and local aggregator or fiscalization providers to launch and maintain their channels.
- Make sure international setups follow group standards while allowing for approved local variations.
Change control, support and documentation:
- Follow change-control processes for all POS and channel changes, testing in a lab or pilot store before rolling out.
- Resolve configuration and menu tickets escalated by the service desk, and work with Micros, aggregator partners, and other vendors on issues outside internal control.
- Maintain configuration standards, change logs, and how-to guides, and run regular audits to catch inconsistencies across stores and channels.
Core deliverables:
- Accurate menu, pricing, and promotion setups live on every channel by each launch date.
- Store and channel configurations completed for openings, refits, ownership transfers, and international launches.
- A complete change log and up-to-date configuration standards for POS and all ordering channels.
- Regular cross-channel menu and pricing audit reports with corrective actions.
Required skills and competencies:
- 2–4 years’ experience administering POS and online ordering channels in a QSR, restaurant, or retail environment.
- Hands-on Oracle Micros Simphony EMC configuration experience strongly advantageous.
- Experience managing menus and store listings on aggregator platforms such as Uber Eats and Mr D.
- Strong understanding of menu structures, pricing, discounts, tender media, and tax, including multi-country or multi-currency setups.
- Working knowledge of Excel and basic SQL or reporting tools for checking configuration and sales data.
- High attention to detail, with the discipline to follow change-control processes and document every change.
Key Performance Indicators (KPIs):
- Configuration Accuracy - POS and channel changes deployed without errors or rework
- Launch Readiness - Menu and price changes live on all channels by the agreed date
- Channel Consistency - Alignment of menus and pricing between POS, aggregators, app, and web
- Ticket Resolution Time - Time to resolve configuration and menu tickets
- Audit Findings - Inconsistencies found and corrected per cross-channel audit
Role purpose:
The POS Administrator owns the configuration and administration of the company’s’ point-of-sale and ordering channels, covering Oracle Micros Simphony in stores, aggregator platforms such as Uber Eats and Mr D, the company’s app and web ordering, and the POS and ordering channels used by international stores. Working with the Service Delivery team, Operations, New Product Development, Marketing, and Finance, this role keeps menus, pricing, promotions, users, and store settings accurate and consistent across every channel, so that customers see the right products and prices wherever they order and sales data flowing into reporting is reliable.
Key responsibilities:
POS Configuration (Micros Simphony):
- Build and maintain menu items, condiments, combos, and price levels in Simphony EMC for new product launches, price changes, and menu removals.
- Configure discounts, promotions, vouchers, tender media, and tax in line with approved Marketing and Finance requests.
- Configure new stores, revenue centres, workstations, printers, and KDS devices for openings, refits, and ownership transfers, and manage employee roles and access.
Aggregator and digital channel setup:
- Set up and maintain store listings, menus, pricing, images, and trading hours on Uber Eats, Mr D, and other aggregator platforms.
- Manage menus, pricing, and promotions for the company app and web ordering channels.
- Keep item mappings between POS and every ordering channel accurate, working with the Integrations Analyst to resolve mapping and order-injection issues.
International channels:
- Configure POS and ordering channels for international stores, including local menus, pricing, currencies, and tax requirements.
- Work with international franchise partners and local aggregator or fiscalization providers to launch and maintain their channels.
- Make sure international setups follow group standards while allowing for approved local variations.
Change control, support and documentation:
- Follow change-control processes for all POS and channel changes, testing in a lab or pilot store before rolling out.
- Resolve configuration and menu tickets escalated by the service desk, and work with Micros, aggregator partners, and other vendors on issues outside internal control.
- Maintain configuration standards, change logs, and how-to guides, and run regular audits to catch inconsistencies across stores and channels.
Core deliverables:
- Accurate menu, pricing, and promotion setups live on every channel by each launch date.
- Store and channel configurations completed for openings, refits, ownership transfers, and international launches.
- A complete change log and up-to-date configuration standards for POS and all ordering channels.
- Regular cross-channel menu and pricing audit reports with corrective actions.
Required skills and competencies:
- 2–4 years’ experience administering POS and online ordering channels in a QSR, restaurant, or retail environment.
- Hands-on Oracle Micros Simphony EMC configuration experience strongly advantageous.
- Experience managing menus and store listings on aggregator platforms such as Uber Eats and Mr D.
- Strong understanding of menu structures, pricing, discounts, tender media, and tax, including multi-country or multi-currency setups.
- Working knowledge of Excel and basic SQL or reporting tools for checking configuration and sales data.
- High attention to detail, with the discipline to follow change-control processes and document every change.
Key Performance Indicators (KPIs):
- Configuration Accuracy - POS and channel changes deployed without errors or rework
- Launch Readiness - Menu and price changes live on all channels by the agreed date
- Channel Consistency - Alignment of menus and pricing between POS, aggregators, app, and web
- Ticket Resolution Time - Time to resolve configuration and menu tickets
- Audit Findings - Inconsistencies found and corrected per cross-channel audit
Desired Skills:
- POS and online ordering
- Excel
- basic SQL or reporting tools
- • Launch Readiness
