About the position
Our client is seeking 2 experienced POD Clerks to join the Spartan, Johannesburg team
Debrief pods
Debrief trip sheets received from drivers.
Ensure receivers a detail is completed on the pod i.e. name, signature, date, time and stamps if required.
Identify invalid pods.
Ensure the required documents are attached to the pod i.e. grv’s, grn’s, waybills, delivery notes and invoices.
Attachments should be cross referenced with the waybill it is attached to.
Any discrepancies should be noted on Parcel Perfect and reported to warehouse management.
Ensure all verbal pods are captured onto the system daily.
Scan and capture pods onto the system.
Pods and collections
Assist customers telephonically in a polite, confident and concerned manner.
Daily missing pods report sent to specified branches
Check trip sheets and ensure they balance with the outstanding pods for that day
Online waybills to be checked for duplicates
Forward pods daily or in an agreed time frame to customers.
Follow up on daily outstanding pods at least 50 to be resolved daily.
Retrieve accounts copies for resigning if a copy cannot be supplied by customer.
Ensure outstanding pods are scanned and returned to customers.
Check customer deliveries and ensure they are delivered to maintain 5 days or less turnaround time for pods to be returned to clients.
Provide the client with verbal and hardcopy pods when requested.
Floor report on request.
Ensure that the previous month’s pods are resolved and the system cleared, only the current month’s pods should be outstanding.
Confirm all freight has been dispatched for delivery when required to do so
Ensure daily verbals are captured onto the system (Parcel Perfect)
Ensure all problem freight is noted on the system as well as reported timelessly to the customer, this should be followed up daily.
Other work from time to time to ensure the effective running of Operations
Book and follow up on clients’ collections.
Requirements· Grade 12
· Minimum 3 – 5 years relevant experience gained in the courier experience
· Proficient in MS Office
· Parcel Perfect experience preferred
Desired Skills:
- Grade 12
- Courier Industry experience essential
- Min 3 yrs exp
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
