Planning Travel Consultant Inbound at Red Ember Recruitment (PTY) Ltd

About the position

Red Ember recruitment is looking for a Travel Cruise Consultant. The Cruise Division of our client handles bookings that originate from direct relationships with various cruise agents worldwide.  For cruise business the division manages the entire booking process from sending out proposals, to making the reservations to looking after the clients when in country to customer service after travel.

• Build close relationships with all Agents and Cruise Sales Team.
  
• Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging and sales orientated.
  
• Ensuring high attention to detail is always maintained
  
• Strive towards successfully converting RFPs
  
• Prepare and design creative itineraries & proposals.
  
• Prepare excel costings.
  
• Focus on delivery excellence in customer service to agents and guests (speed to replies/accuracy/creativity/file handling).
  
• Striving towards exceeding and maximizing revenue.
  
• Applying processes: rate negotiations, negotiate terms and conditions, booking accommodation and services as required
  
• Create and update tracking documents
  
• Ensuring proficiency in that all files are quoted and operated at an acceptable margin and profit level according to the company margin strategy.
  
• Ensure VIP’s receive appropriate attention.
  
• Assist with all other reasonable requests where required.
  
• Ability to work un-supervised and under pressure.
  
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Requirements

• Tourism Qualification
  
• Tour consultant experience at a senior level in an inbound tour-operating environment for a minimum of 5 years.
  
• Excel experience is an advantage
  
• Creative itinerary design, quoting & sales.
  
• Excellent relationship building skills.
  
• Team- work and be able work autonomous when required.
  
• Good product knowledge of Southern Africa.
  
• Good office/administration skills
  
• Understanding of on the ground operations and excellent quality control.
  
• Good English communication verbal and written.
  

ZR_2037_JOB

BenefitsMedical Aid, Group life Cover, Prov fund and 13th Cheque 

Desired Skills:

• Tourism qualification
• 5 years of experience in inbound tourism
• Excel

Desired Qualification Level:

• Diploma

About The Employer:

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. 
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. 

Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. 

Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products. 
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. 
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.