About the position
Main Responsibilities:
Responsible for providing critical support to managing and leading team to achieve set Key Performance Indicators of the warehouse, take overall ownership of the Picking, Inbound, Outbound, Inventory & Transporting functions by supporting the planning and coordinating of daily operations in such a manner that the processes are performed effectively, timeously, and efficiently.
- Oversee the daily operations of the picking team to ensure that products are selected and prepared for shipment according to customer orders in a timely and accurate manner
- Ensure the picking process aligns with company standards for quality, efficiency, and safety.
- Continuously monitor picking accuracy to reduce errors and prevent product returns
- Define and track performance metrics for picking operations, such as order accuracy, picking speed, and overall productivity.
- Monitor team performance and adjust staffing or processes as needed to meet KPIs and deadlines.
- Report on performance to senior management, providing insights into potential challenges and areas for improvement.
- Continuously evaluate and improve the picking process to optimize workflow, reduce errors, and enhance efficiency.
- Implement new technologies or systems (e.g., warehouse management systems or automated picking systems) to streamline operations.
- Develop and execute strategies to improve picking speed while maintaining accuracy and safety standard
- Proactively identify and address challenges or bottlenecks in the picking process that may cause delays or inefficiencies.
- Resolve any customer-related issues or internal complaints related to picking, ensuring timely and effective solutions
Required Qualifications & Experience
- Matric (Grade 12);
- Diploma in Logistics, Supply Chain, or Operations Management is an advantage
- Minimum of 3 years' experience in a warehouse supervisory or shift leadership role
- Proven experience managing warehouse teams and daily operations
- Solid understanding of warehouse procedures, safety regulations, and inventory processes
- Strong organizational and communication skills
- Basic computer literacy (Microsoft Office, inventory or warehouse management systems)
- Exposure to both Perishables & Dry goods sheds
Desired Skills:
- Experience in warehousing
- Understand warehouse procedures
- Understand Safety Regulations
- Understand inventory processes
- Computer Literate
Desired Work Experience:
- 2 to 5 years Middle / Department Management
Desired Qualification Level:
