About the position
Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Payment Network Support Specialist to support network operational processes within a fast-paced payments environment.
The role requires strong attention to detail, analytical ability, and the capacity to work with multiple data sources while supporting time-sensitive operational requirements. The ideal candidate is highly organised, proactive in resolving discrepancies, and able to work accurately in a data-driven environment.
Responsibilities include:
- Support network onboarding processes and rollouts
- Compile and maintain accurate network and biller-related information
- Validate and reconcile fee schedules against active, dormant, and pending network configurations
- Cross-reference data across internal systems such as Portal and MINT, as well as external fee sheets
- Manage relevant portals and inboxes and ensure compliance with onboarding and documentation requirements
- Liaise with internal teams regarding network onboarding and biller activations
- Coordinate biller and merchant activation, deactivation, and configuration changes across networks
- Escalate operational issues or discrepancies where necessary
- Ensure the accuracy and integrity of network related data across systems
- All other tasks related to the role
Essential minimum qualifications, skills, and experience:
- Relevant tertiary qualification
- 3 – 5 years’ experience in a similar customer support, operational, or data-focused role
- Advanced working knowledge of Microsoft Excel, including formulas such as VLOOKUP, XLOOKUP, pivot tables and working across multiple datasets
- Experience in the Financial Services industry with a focus on the payments industry is highly advantageous
- Valid driver’s license and reliable transport
- Fluent in English. Any additional language will be seen as beneficial
General:
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Accuracy
- Client On Boarding
- Financial Services
- Maintaining Records
- MS Excel
- Support
