About the position
Partnerships Administrator
Support and strengthen key partner relationships in a leading FX business
Foreign Exchange | Partnerships & Administration | Salary: Market-related
About Our Client
Our client is a leading foreign exchange intermediary, providing individuals and businesses with expert guidance and preferential rates for international money transfers. They are known for delivering a professional, personalised, and transparent service, helping clients move funds across borders efficiently and with confidence.
The organisation is relationship-driven and quality-focused, offering a collaborative environment where attention to detail, strong service delivery, and ethical conduct are highly valued.
The Role: Partnerships Administrator
The Partnerships Administrator acts as a key support function for the partnerships and business development teams. This role serves as a liaison between the company, its partners, and clients, ensuring smooth onboarding, accurate administration, and high levels of client and partner satisfaction.
Key Responsibilities
- Manage end-to-end process flows on the CRM system
- Onboard new partners, ensuring all compliance and onboarding requirements are met
- Prepare, manage, and maintain partner agreements
- Act as a point of contact for partner, agent, and client queries
- Maintain an in-depth understanding of company processes to effectively resolve queries
- Ensure the CRM system is kept accurate and up to date at all times
- Support partner and relationship management activities
- Assist with partner and business development event planning
- Maintain and update the Events Calendar for the Business Consultant team
- Uphold ethical standards and ensure consistent service excellence
About You
- 2-3 years experience in an administrative or client support role
- Experience within financial services is advantageous
- Exposure to partner or relationship management support is beneficial
- Strong attention to detail with a meticulous and organised working style
- Excellent interpersonal and communication skills
- Professional, mature, and confident when engaging with partners and clients
- Strong service orientation with a commitment to exceeding expectations
- Motivated, energetic, and willing to go the extra mile
- Team player who works well in a collaborative environment
- Comfortable working with CRM systems and managing process-driven tasks
- Matric qualification required
- A relevant tertiary qualification in business, finance, or marketing is preferred
- Knowledge of foreign exchange or cross-border payments would be advantageous
Desired Skills:
- financial services
- CRM systems
- Attention to detail
Desired Work Experience:
Desired Qualification Level:
