About the position
We are currently searching for dynamic an highly motivated Outbound Sales Consultants, you will be working from assigned cold-lead lists - and taking live warm transfers from our lead warmers - you open the conversation, understand what each person actually needs, and help them put the right cover in place to protect what matters most.
It is a high-energy, high-volume role for someone who is resilient on the phone, genuinely curious about people, and motivated by hitting targets the right way.
Key Responsibilities:
Dial and connect
- Work through existing customer lead campaigns and cold lead campaigns with consistent energy and high activity, opening conversations from a cold start.
- Take live transfers from lead warmers, pick up the conversation smoothly, and carry the client through to a sale.
- Understand and advise
- Present quotes clearly, explain product features, benefits, exclusions and costs in plain language, and handle objections without pressure.
- Close the sale and set the client up correctly for a smooth onboarding.
Stay compliant and accurate - Make the required identity, purpose and call-recording disclosures
- Capture every interaction, outcome, disclosure and consent accurately and on time in the CRM.
- Deliver and improve
- Meet daily activity and talk-time standards and monthly sales targets.
- Maintain call-quality and compliance scores, working to approved scripts and Treating Customers Fairly principles.
- Share what's working, support teammates, and contribute ideas to dialling experiments and script improvements.
- Minimum Required Qualifications:
- Matric.
- RE5.
- FAIS qualification (e.g. NQF5 Wealth Management).
- Class of business for the products you will sell.
- Continuous professional development (CPD) hours maintained once competent.
- A clear criminal, credit (ITC) and FAIS debarment record - part of the honesty and integrity standard under Fit and Proper.
Minimum Required Experience: - At least 2 years' experience in cold-calling: outbound, telesales or contact-centre sales in the insurance or financial services industry
Desired Skills:
- Insurance sales
- Objection Handling
- Customer Service & Sales
- Telesales - Outbound
- Achieving Targets
- Sales skill
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
