Outbound Business Consultant (Healthtech Industry)

About the position

Ambitious? If you’re a driven, success-oriented professional with a positive outlook, you’re in the right place! Join a leading healthtech company where you’ll play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.
In this pivotal role, you will onboard and maintain larger mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and becoming their trusted business advisor.

A key summary of the job specification is provided below. Full details are available after shortlisting.

Duties will include:

• Develop strong relationships with providers by offering valuable insights and support
• Take full ownership of the assigned client base.
• Onboard new clients and train existing ones on products and processes through various channels (in-person, telephonic, digital).
• Maintain thorough records of all client interactions in the CRM system.
• Collaborate with New Business Consultants to drive regional growth and ensure smooth sales conversions.
• Analyse client data to optimise product usage and support client success.
• Guide clients through change management processes.
• Identify and pursue upselling opportunities to enhance client value and sustain profitability.
• Record all client queries on the Service Desk Plus (SD+) platform

Job Requirements:

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred
• 5+ years’ client service experience in both the healthcare and information technology sectors
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• Sound knowledge of the South African private medical industry and medical practices is highly advantageous
• Proficiency in English; strong communication, negotiation, and change management skills essential
• Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team

The proposed package includes a Basic Salary of R30,000 + Petrol Card + Cell Phone Allowance.

(Note: The offer may be lower for a candidate who meets the majority of the qualifying criteria but does not meet all requirements in full. The offer will be market related based on skills, and experience.)

Please apply online in the link provided. We do not consider CVs via Whatsapp or email.

Desired Skills:

• medical
• client service
• healthcare
• software training
• upselling

Employer & Job Benefits:

• Petrol Card
• Cell Phone Allowance