About the position
SD Recruitment (Pty) Ltd provides a 24/7 service, which means the Out-of-Hours Team Leader must ensure cover of their functions at all times for urgent matters based on operational requirements Join our team as the Out-of-Hours Team Leader and be at the forefront of ensuring operational excellence. In this pivotal role, you will handle all urgent Out-of-Hours matters, ensuring our operations run smoothly and efficiently. If you thrive in a fast-paced environment and have a knack for maintaining regulatory standards, apply now to make a significant impact with us
KEY RESPONSIBILITIES
Sales & Performance Management
- Set and monitor booking targets for the OOH team
- Ensure the team meets or exceeds monthly revenue and performance goals
- Conduct performance reviews bi-annually to assess team achievements and areas for improvement
- Implement and track strategic action plans to improve OOH performance
Leadership & Team Management:
- Supervise and lead the OOH team, ensuring adherence to performance expectations
- Monitor, evaluate, and provide feedback on team and individual consultant performance
- Conduct weekly and monthly performance reviews and provide continuous support
- Address HR and IR matters such as payroll approvals, leave requests, and disciplinary processes
- Conduct after-hours supervision by visiting the OOH team at least twice a month during night and weekend shifts
Stakeholder & Client Relationship Management:
- Build and maintain strong relationships with key stakeholders at client facilities
- Monitor facility revenue performance against agency budgets and booking requests
- Oversee and enhance booking processes through online portals (e.g., NIMS) and service calls
- Identify additional booking opportunities and staffing needs to maximise billings
- Ensure OOH team consultants adhere to established booking protocols and compliance requirements
- Conduct regular client visits, including after-hours visits (night and weekend), to ensure service quality and relationship management
Compliance & Process Adherence:
- Ensure the OOH team complies with statutory and industry regulations
- Monitor and maintain electronic data management, ensuring accurate use of the CRM system
- Propose and implement process improvements to enhance operational effectiveness
- Ensure incident management protocols are followed and escalated appropriately
Reporting & Operational Oversight:
- Submit weekly and monthly reports to the Operations Manager
- Attend relevant internal and external meetings as required
- Manage team resources efficiently, monitoring expenditures and operational costs
- Resolve internal and external complaints in a timely and professional manner
Recruitment, Training & Development:
- Assist with recruiting, onboarding, and training new OOH team members
- Develop training initiatives to enhance team efficiency and client service
Thank you for considering a career with SD Recruitment! Reach out to us today to learn more about this exciting opportunity. If you haven’t heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest and look forward to connecting with you soon!
Desired Skills:
- Healthcare
- Operations
- Medical
- Team Leader
- Out-of-Hours
