About the position
The role is responsible for developing and executing OD and change strategies that enable successful adoption and sustained use of new processes, systems, and ways of working. A key objective is to maximise the value and impact of organisational change while minimising employee resistance and disruption to business performance.
In addition, the Specialist supports the delivery of approved organisational effectiveness interventions by conducting organisational assessments, analysing qualitative and quantitative data, and providing evidence-based insights and recommendations to improve structures, processes, systems, and workforce capabilities
JOB DESCRIPTION
Change Management
- Apply a structured change management methodology (Prosci) to lead and support change initiatives across the organisation.
- Implement change management principles and best practices to maximise stakeholder adoption and minimise resistance to change.
- Conduct change impact assessments and readiness analyses and identify key stakeholders for assigned projects.
- Support the execution of stakeholder engagement strategies, including communication, training, and coaching programs.
- Collaborate with stakeholders to identify potential resistance points and performance gaps and develop appropriate mitigation and support plans.
- Design and deliver comprehensive change management strategies and actionable deliverables for the five Prosci change levers:
- Communication Plan
- Sponsor Roadmap
- Coaching Plan
- Training Plan
- Resistance Management Plan
- Ensure integration of change management activities into overall project plans and timelines, working closely with project managers and business leads.
- Define and evaluate success measures, track change progress, and manage the change portfolio load.
Organisational Development
- Support the design, implementation, and analysis of climate surveys and organisational culture initiatives, including the development of actionable improvement plans.
- Develop and deliver project-related communications to enhance awareness, transparency, and stakeholder engagement.
- Coordinate and facilitate team effectiveness interventions to strengthen collaboration, trust, and performance.
- Partner with the Human Capital Business Partner team to plan and execute employee appreciation events and EVP (Employee Value Proposition) activities, reinforcing culture alignment, and enhancing the employer brand.
- Contribute to the planning and rollout of employee engagement initiatives that:
- Promote cross-functional collaboration and interdepartmental teamwork
- Encourage a culture of recognition and reward, led by both leaders and peers
- Improve the overall employee experience
- Apply data analytics and insights to evaluate the impact of organisational development interventions on employee performance, morale, and satisfaction.
- Recommend cost-effective, practical solutions to address challenges identified within the Human Capital function and broader organisational development efforts.
Policies and procedures
- Coordinate the compilation of compliance reports.
- Conduct desk research as requested from time to time.
- Provide input to operational reports.
- Review, socialise, implement and maintain requisite methodologies, procedures and processes.
Ad hoc duties
- Perform any reasonable task as and when required by the line manager.
- Make an effort to ensure such other responsibilities as directed by line management that will drive achievement of departmental objectives and sustainability are carried out.
- Take responsibility for one’s own performance
JOB REQUIREMENTS
Qualifications
- Bachelor’s Degree in Human Resources, Industrial Psychology, Business Management or similar Bachelor’s degree
- Change Management Certification is an added advantage in Prosci or similar
Experience
- 5 years’ experience in Organisational Development and Change Management at Practitioner/ Specialist level
Desired Skills:
- Communication Skills
- Computer Skills
- Problem Solving
