Order Fulfilment Representative x 3

About the position

PG Bison-Order Fulfilment Representative



PG Bison hasa permanent vacancy available for an Order Fulfilment Representativebased in Boksburg, Gauteng.

• Department: Customer Service Centre
• Reporting to: Customer Service Manager

Duties and Responsibilities:

• Apply order fulfilment methods to achieve accurate and efficient order processing
• Perform in such a manner as to achieve the required service rating towards the CoE KPI's, through system knowledge, accuracy, attitude, and proactive service
• Implementing the business rules and procedures
• Create and enhance the buying experience of our customers through professional service using systems and applying processes
• Provide support for queries, complaints, and general enquiries by applying sound problem-solving abilities
• Follow and apply order management procedures, tasks, and administration, ensuring we follow through all orders to the point of final customer receipt, meeting customer expectations

Minimum Requirements:

Education and Experience:

• Matric / Grade 12 or equivalent
• Minimum 5 years' experience in a related field
• General administration
• SAFEX qualification and knowledge of export documentation an advantage

Skills, Knowledge, and Competencies:

• Analytical skills
• Problem solving
• Planning ability
• Systematic / Structured
• Effective time management
• Excellent communication and telephone skills
• Computer literacy - MS Office, especially e-Mail, Word, Excel. Internet navigation
• Self-motivated and highly goal-orientated
• Attention to detail.
• Strong interpersonal skills.
• Ability to deal with conflict situations.
• Dynamic team player
• Ability to work under pressure and follow through on tasks.
• Commitment to company vision, values & core philosophies

Important to note:

• High preference will be given to individuals with Export experience
• The Company is an Affirmative Action employer, and as such, preference will be given to candidates who will add to the diversity of our organization

Salary:

• Market Related

Desired Skills:

• Order
• Fulfilment
• Representative