Order Clerk | Internal Sales (Germiston)

About the position

ENVIRONMENT:

A leading Retailer is seeking an Order Clerk/Internal Sales candidate who will be responsible for accurate order processing, product knowledge expertise, and effective customer liaison, serving as the link between sales reps, customers, and warehouse operations.

 

DUTIES:

• Have an excellent knowledge and understanding of the client's price book.
• Have excellent knowledge of the client's products and stock codes
• Have excellent knowledge of the client's product packaging and suppliers
• Understand AXAPTA and all functionalities.
• Understand cost prices, selling prices, gross profits and mark-up calculations.
• Understand the contract pricing, buyout costing and book prices.
• Have a knowledge of Reps sales budgets and gross profits
• Have sales skills and ability to close deals with customers
• Be able to follow instructions from Sales Reps.
• Be available for quarterly stock takes and assist in the warehouse when required.
• Be able to deal with customer complaints and follow through to the end.
• Have excellent communication skills.
• Be able to follow call-cycles to liaise with customers on a regular

 

REQUIREMENTS:

• Matric or relevant order clerk experience
• Preferably have stationery / Optiplan knowledge / experience
• Order taking experience with understanding of ordering processes
• Have reasonably good negotiating skills along with good communications and interpersonal skills
• Good, clear speaking telephone manner
• Prepared to work flexible hours when required
• Able to work in a team and use own initiative.
• Fluent in Afrikaans or have Afrikaans as their first language.

Desired Skills:

• Afrikaans
• Teamwork
• Telephone Etiquette

About The Employer:

A leading school supplies provider,