About the position
- Act as liaison with customers.
- Perform ongoing implementation of new technology and developments in the field of database management.
- Developing automation solution for Cloud and OnPrem infrastructure
- Coding Self Service solution
- Assist customers with on-prem database, cloud database, and OCI related enquires.
- Provide steering and guidance to our Oracle service provider.
- Engage with Oracle support, create and manage SRs for on-prem and OCI related issues.
- Action and resolve CIM (Critical Incident Management) tickets as required.
- Raise and lead tasks PM (Problem Management) tickets as identified.
- Action and coordinate CM (Change Management) tasks as required.
- Maintain current knowledge of relevant Oracle technologies, service offerings, SLAs and KPIs
- Maintain current knowledge about underlying Company infrastructure master solutions, e.g LINUX, Storage (SAN, NAS etc.)
- Implement Corporate (AG) system policies and strategies.
- Participates in continuous improvement efforts in enhancing performance and providing increased functionality.
Minimum Requirements:
Qualifications:
Degree in Computer Science or a related technical discipline, or
The equivalent combination of education, training or work experience, with Oracle Database and Oracle Cloud technologies preferably in design, build, maintenance, operations and DevOps roles.
Essential:
- Experience with Oracle database architecture, logical and physical design, automation, documentation, installs, shell scripting, PL/SQL programming, backup & recovery concepts, and database performance and tuning (required)
- Experience with Oracle Cloud Infrastructure, autonomous database on shared and dedicated infrastructure, provisioning and supporting of OCI resources (preferred)
- Experience with UNIX/Linux (required)
- ITIL process knowledge and work experience (required)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Advantageous:
- Experience with Oracle Zero Downtime Migration tool (advantageous)
- Experience with database migration to cloud (advantageous)
- Experience with clustered infrastructure technologies like Veritas (advantageous)
- Experience with RESTful web services (advantageous)
- Proficiency with collaboration and communication Tools (advantageous)
- Jira
- Cnfluence
- Micrsoft Teams
- Experience with cloud computing (advantageous)
- Amazn Web Services
- Micrsoft Azure
- Proficient in shell script development (advantageous)
- Proficiency in DevOps toolkits for config management, monitoring (advantageous)
- Terrafrm
- Ansible
- RunDeck
- Nagis
- Grafana
- Being proficient in English as business language is essential, German language skills is advantageous.
- Should have above board work ethics – this is of utmost importance.
- Should be punctual and organised with the ability to prioritise.
- Should have empathy towards the end users and colleagues.
- Should be a logical and rational thinker to focus on current reality.
- Should have strong analytical and problem-solving skills with a high attention to detail.
- Should have the ability to understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful implementation.
- Should have the ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. a SELF STARTER!
- Should be flexibility to take up different tasks in the project.
- Should have the ability and willingness to coach and give training to fellow colleagues and users when required.
- Should have excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues and users.
- Should be willing to consult and interact with our customers. In most cases they will be foreign customers and language barriers might exist.
- Should be willing and able to travel extensively, for up to 2 weeks at a time (international)
Should be willing to provide 24 x 7 operational support (standby)
Desired Skills:
- Oracle Cloud Infrastructure
- OCI
- Cloud Migration Factory
- Unix/Linux
- Oracle Database Architecture
- ITIL
