About the position
Introduction
To ensure that customer service and distribution efficiency standards are world class in every respect.
Duties & Responsibilities
- Management of Warehouse and distribution fleet based in Eastern Cape (Depot and X doc)
- Oversee the operations of the warehouse and distribution fleet based in the Eastern Cape, including the depot and cross-dock facility.
- Ensure adherence to the highest standards of cleanliness, organization, and hygiene across personnel, equipment, vehicles, and warehouse facilities.
- Maintain and enforce fleet and warehouse operational standards to support efficiency and compliance
- Execution of key performance metrics related to:
- On-Time, In-Full, No Errors (OTIFNE): Ensure timely and accurate deliveries aligned with service commitments.
- Customer Service: Act as the custodian of superior customer service across all brands, ensuring seamless delivery experiences.
- Productivity and Efficiency: Optimize resources to achieve maximum productivity and operational efficiency.
- Volume Management: Align warehouse operations and distribution activities to meet volume targets and leverage output efficiencies.
- Warehouse KPIs: Monitor and drive warehouse productivity metrics.
- Systems and Process Optimization
- Leverage the Warehouse Management System (Manhattan Scale) to enhance warehouse operations, efficiency, and productivity.
- Utilize the Trackmatic System to streamline delivery processes and ensure accurate scheduling and real-time monitoring, enhancing customer service.
- Ensure adherence to Plato Compliance standards, focusing on hours, kilometers, and adherence tracking
- Ensure systems' usage end to end
- Inbound and Inventory Management
- Effectively manage inbound suppliers to ensure alignment with stock requirements and warehouse capacity, optimizing the flow of goods and preventing out of stock or over stocking.
- Oversee inbound stock handling, inventory accuracy, and cycle counting processes.
- Manage stock-taking activities, investigate variances, and implement measures to minimize waste and stock losses
- Financial Management
- Prepare and present monthly financial performance packs
- Develop, control, and achieve fixed-cost logistics budgets.
- Prepare the annual business plan
- Human Capital Management
- Oversee staff performance, development, and recognition programs.
- Manage the performance and compliance of third-party contractors and service providers.
- Ensure effective resource allocation, staffing, and training to meet operational requirements
- Occupational Safety and Health (OSH) Management
- Enforce compliance with health, safety, and risk mitigation protocols.
- Continuously evaluate and improve safety standards to ensure a secure working environment
Desired Experience & Qualification
- Analytical
- Advance MS Office skills
- Hands-on management style
- Customer-focused attitude
- Relevant tertiary qualification (B. Com or Diploma)
- Preferably 5 years' experience in FMCG distribution
