About the position
Hire Resolve’s Client is seeking an exceptional Operations Manager to take ownership of the day-to-day operational heartbeat of a premium luxury services business.
This is far more than a traditional operations role. You will operate at the intersection of luxury hospitality, concierge, executive protection, chauffeur services, travel and lifestyle management, working closely with the CEO while coordinating teams, suppliers, clients and strategic partners.
If you are highly organised, polished, discreet and thrive when managing complex moving parts, this is an opportunity to step into a truly unique luxury environment.
Key ResponsibilitiesLuxury Operations & Service Delivery
- Oversee daily operations across concierge, executive protection, chauffeur, travel and lifestyle services.
- Ensure every service is delivered with precision, professionalism and attention to detail.
- Coordinate internal teams, suppliers and service providers to ensure seamless execution.
- Continuously improve operational processes, workflows and efficiencies.
VIP Client Experience- Manage client requests, bookings and service delivery from start to finish.
- Coordinate personalised and discreet experiences for VIP and high-net-worth clients.
- Handle escalations professionally and resolve issues proactively.
- Ensure every client interaction reflects world-class luxury service standards.
Supplier & Partner ManagementBuild and maintain strong relationships with premium service providers, including:
- Luxury hotels, lodges and hospitality groups
- Chauffeur and transport providers
- Security and executive protection teams
- Luxury brands and lifestyle service providers
Ensure suppliers consistently meet the required standards of quality, professionalism and service.
VIP Travel & Logistics- Coordinate complex travel and logistics arrangements for clients and executives.
- Manage flights, accommodation, ground transportation and detailed itineraries.
- Coordinate security and executive protection requirements.
- Oversee VIP experiences, events and special client requests.
- Ensure all movements, schedules and bookings are confirmed and executed seamlessly.
CEO & Executive CoordinationAct as the CEO’s operational counterpart, providing visibility and control across key business activities.
- Coordinate operational priorities and projects.
- Provide structured and timely operational updates.
- Identify and escalate matters requiring executive attention.
- Ensure decisions and commitments are executed efficiently.
- Support high-level executive engagements and logistics.
Operational Control & Reporting- Develop and maintain operational trackers, workflows and schedules.
- Monitor bookings, suppliers, deliverables, timelines and active projects.
- Identify risks, delays and operational inefficiencies before they become problems.
- Implement corrective action to ensure seamless service delivery.
- Provide regular operational reports to management.
Minimum Requirements- 3–4+ years' experience in Operations Management, preferably within luxury services, hospitality, travel, concierge, VIP or high-end client environments.
- Proven experience working with VIP / high-net-worth clients.
- Strong end-to-end operations and logistics experience.
- Experience managing suppliers, service providers and external partners.
- Exposure to chauffeur/transport, security, executive protection, travel or lifestyle services will be advantageous.
- Proven ability to manage multiple operations simultaneously in a fast-paced environment.
- Strong leadership and team coordination abilities.
- Excellent organisational and time-management skills.
- Exceptional written and verbal communication skills.
- Experience working closely with a CEO, founder or senior executive.
- Strong problem-solving and decision-making abilities.
- High level of discretion, confidentiality and integrity.
Contact Hire Resolve for your next career-changing move.
? Salary: negotiable.
? Our client is offering a highly competitive salary for this role based on experience.
? Apply for this role today, contact Maria van Rooyen at Hire Resolve or on LinkedIn
? You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed]
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Operations Manager
- Operations Manager
- Operations Manager
