Operations Manager

About the position

Operations Manager

Drive Operational Excellence at a Fast-Growing Digital Agency

Remote (South Africa) | UK Hours (8am-5pm) | R65,000/month

About Our Client

Our client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've built a dynamic environment where each team member plays a vital role in shaping success. If you're driven by systems, structure, and continuous improvement, this is your chance to make an impact.

The Role: Operations Manager

As the Operations Manager, you'll be the operational backbone of the agency, ensuring day-to-day activities run smoothly while supporting both people and processes. From workflow oversight and HR functions to credit control and managing a growing team, you'll be key to maintaining performance, solving problems, and driving efficiency across the board. You'll also step in to manage the business when directors are unavailable.

Key Responsibilities

• Minimum 5 years of experience in operations management, preferably within an agency or service-based environment
• Lead and support a remote team of ±10 staff, ensuring performance, deadlines, and collaboration
• Manage future Operations Assistants, including onboarding, delegation, and performance tracking
• Handle client escalations and operational issues, providing swift and effective resolutions
• Oversee credit control processes, including overdue invoice follow-ups and client liaison
• Drive process improvement and implement systems to optimise operational workflows
• Collaborate with department heads to ensure alignment with business goals and client expectations
• Identify cost-saving and productivity-enhancing opportunities
• Manage a team of freelance copywriters
• Step in for directors as needed to maintain operational continuity

About You

• 5+ years in operations management, ideally in a digital agency or service-led business
• Strong leadership and people management skills, comfortable managing distributed teams
• Proven experience in HR, recruitment, and credit control
• Exceptional organisational and multitasking abilities
• Proactive problem solver who thrives under pressure
• Clear communicator with strong interpersonal skills
• Able to work independently in a fully remote setup and provide own equipment

Perks & Benefits

• 25 days paid leave annually, plus your birthday off
• Up to 7 days paid sick leave per year
• Access to a leading online mental health and therapy platform
• Commission on deals you help secure

Desired Skills:

• Operations Management
• People / Team Management
• HR & Recruitment
• Credit Control / Finance Admin
• Process Improvement & Workflow Optimisation
• Client Services / Account Management
• Strategic Support & Business Continuity