About the position
We are seeking a highly skilled and dynamic Operations Manager to oversee the day-to-day operations of a thriving Centre.
This pivotal role involves planning, organising, and directing activities, ensuring that all facilities are well-maintained and optimally functioning.
You will be responsible for managing leasing contracts, third-party services, maintenance procedures, and security systems,
all while ensuring compliance with health and safety regulations. The ideal candidate will have extensive experience in facility management, strong leadership abilities, and a proven track record of efficient operations.
If you’re ready to make a significant impact and drive the success of a key location, we want to hear from you.
Minimum requirements:
- Education/Certification: Matric.
- Additional related maintenance and centre management training is preferred.
- Five or more years of related experience, with at least two years of supervisory experience.
- Excellent understanding of Centre or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
- Must be able to communicate and speak in Afrikaans.
Personality Traits:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem-solving skills.
- Good communication skills.
- Able to use all related maintenance equipment and computer applications.
Duties and responsibilities:
- Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short- and long-term goals and plans. Assists with long-term budget projections.
- Executes established operational goals and ensures that corporate-wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on a daily basis.
- Liaises with tenants regarding operational problems.
- Responds to emergency call-outs.
- Manages day-to-day operations and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing, etc.
- Authorise invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge-out to the tenants to ensure recoveries where appropriate.
- Manages space planning. Ensures that the Centre layout accommodates present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations, and codes.
- Assumes responsibility for the security of all Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develops action plans for the prevention of incidents.
- Establishes and maintains security systems for the Centre and tenants.
- Monitors shops and businesses and responds to emergency calls.
- Establishes and maintains a security information network.
- Liaises with SAPS and local authorities.
- Plans the manning of the Centre and manages guards on duty.
- Determines the needs for security systems and equipment.
- Communicates with tenants regarding security systems.
- Develops and implements security devices.
- Creates security awareness amongst staff, tenants, and shoppers.
- Compiles budgets and controls expenditure.
- Establishes emergency plans.
- Assumes responsibility for ensuring the efficient and cost-effective administration of Centre operations.
- Develops and implements safety directives.
- Completes financial forecasting duties and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost-effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
- Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
- Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
- Conducts regular meetings to ensure that personnel are well-informed of changes in policies and procedures.
- Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals.
- Provides measurable feedback to assigned personnel and suggestions for improved performance.
- Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
- Assumes responsibility for related duties as required or assigned.
- Ensures that work areas are clean, secure, and well-maintained.
- Completes special projects as assigned.
- Reports on operational expenses, foot traffic, security incidents, etc.
Desired Skills:
- operations manager
- property management
- centre management
- facilities manager
- real estate
