OPERATIONS MANAGER

About the position

OPERATIONS MANAGER

LOCATION CENTURION
POSITION TYPE PERMANENT

PURPOSE

• Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the organisation.
• Oversee the effective functioning of claims management processes across all product lines to drive efficient client serving and customer centricity.
  QUALIFICATIONS
• Honours BCom in Finance, Business Management, Risk Management and Insurance
  EXPERIENCE
• 8-10 years Insurance operations and claims experience
• 8-10 years Insurance operating system experience
  JOB DUTIES / RESPONSIBILITIES
  Operations Management: Processes and Systems
• Lead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life.
• Direct and manage the implementation of policy administration and ensure proper documentation and record keeping.
• Ensure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices.
• Maintain data in an acceptable format and ensure that it is disseminated to relevant departments on a timely basis.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Develop compeling business cases to support new initiatives at improving efficiencies.
• Manage system debit order collections, premium allocation, refunds and reconciliations.
• Manage the Sasria portfolio and ensure that relevant rates are embedded in the system.
• Manage regulatory reporting e.g. Conduct of Business Returns and Liquidity Reports etc.
• Develop, maintain and optimize end to end business processes and workflows.

Desired Skills:

• Insurance operations and claims experience
• Insurance operating systems experience

Desired Work Experience:

• More than 10 years

Desired Qualification Level:

• Honours