About the position
Our Client is seeking an experienced Operations Manager to oversee the day-to-day running of a corporate services environment, ensuring efficient operations, strong team leadership, and continuous process improvement.
This role is suited to professionals with experience in structured or compliance-driven environments (e.g. healthcare, wellness, or regulated services) who can combine operational leadership with strong analytical and reporting capability.
Key Responsibilities
- Oversee daily operations, ensuring efficient workflows, service delivery, and adherence to corporate policies and compliance standards
- Lead and manage multidisciplinary teams, including professional and administrative staff
- Drive process optimisation initiatives, identifying inefficiencies and implementing improved workflows
- Develop, implement, and monitor standard operating procedures (SOPs)
- Manage scheduling, record-keeping, procurement, and overall office administration
- Oversee staff training and development to ensure high levels of performance and service quality
- Prepare, analyse, and present operational reports, dashboards, and performance metrics
- Utilise data analysis to support decision-making, track performance, and identify trends
- Support structured service delivery programmes, including employee-facing initiatives where relevant
- Ensure high standards of governance, documentation, confidentiality, and operational control
Key Requirements
- Proven experience in operations management, office management, or service environment leadership
- Strong analytical capability, including experience with reporting, data interpretation, and process analysis
- Advanced Microsoft Excel skills (essential)
- Exposure to SQL, data querying, or reporting tools (advantageous)
- Experience in business process improvement or business analysis
- Demonstrated leadership and team management capability
- Financial awareness, including budgeting, cost tracking, or operational reporting
- Excellent organisational, communication, and stakeholder engagement skills
- Ability to manage multiple priorities in a structured, compliance-driven environment
- High standards of professionalism, discretion, and ethical conduct
Nice to Have (Advantageous)
- Experience in regulated or structured environments (e.g. healthcare, wellness, financial services, or similar)
- Exposure to staff training, coaching, or development programmes
- Background working with operational data, performance tracking, or reporting frameworks
Desired Skills:
- Operations Manager
- Process Optimisation
- Business Analysis
- Data Analysis
- Advanced Excel
- SQL
- Team Leadership
Desired Work Experience:
Desired Qualification Level:
