Operations Manager - Client Engagement & Scheduling

About the position

Operations Manager - Client Engagement & Scheduling
Be the engine room of a fast-paced property marketing business
Remote (South Africa) | R47,000-R50,000/month | UK hours | Property & Scheduling Operations

About Our Client
Our client is a growing property marketing company serving London's top estate agencies with high-quality photography and floor plans. Known for their exceptional service and 24-hour turnaround, they are expanding their operations team to support continued growth and deliver a seamless client experience from booking to delivery.

The Role: Operations Manager - Client Engagement & Scheduling
This is a dynamic, client-facing role at the heart of daily operations. As the Operations Manager, you'll manage inbound bookings, allocate jobs across a mobile field team, and support real-time problem-solving across London. You'll be the first point of contact for clients, ensuring smooth coordination and upholding the company's high service standards.

Key Responsibilities

• Minimum 3 years' experience in operations, scheduling, or client service roles
• Manage daily diaries and book appointments via phone and email
• Schedule jobs efficiently across a team of photographers and floor plan specialists
• Provide real-time support to field teams, handling delays, access issues, and on-the-day changes
• Handle accurate, same-day invoicing
• Deliver excellent customer service as the main client contact
• Build and maintain strong relationships with estate agents and repeat clients
• Upsell services where appropriate to maximise revenue per booking
• Identify and implement improvements to streamline internal processes

About You

• Minimum 3 years' experience in a fast-paced operations or customer-facing environment
• Articulate, enthusiastic, and professional phone manner
• Calm under pressure with excellent real-time problem-solving skills
• Highly organised with strong attention to detail
• Confident using Google Workspace and Microsoft Office; CRM or scheduling software experience a plus
• Knowledge of Greater London and UK estate agency workflows is advantageous
• Background in same-day or 24-hour turnaround services, logistics, or field team coordination beneficial

Desired Skills:

• Operations
• Operations Management
• Scheduling
• Client Services
• Google Workspace
• Excel
• CRM
• UK
• GDPR

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree