About the position
Role Overview:
We are seeking a highly organized Commercial Operations & Debtors Controller to manage the critical intersection of our sales, logistics, and finance functions. This is primarily a rigorous administrative and financial control position, where you will be managing customer accounts, capturing sales invoices, processing receipts, reconciling accounts, and resolving payment queries. While the core focus is operational and financial, this role is uniquely balanced with a secondary, proactive outbound telesales function to drive business growth.
This is a key cross-functional role responsible for overseeing the integration of operations, inventory management, logistics coordination, and financial administration.
This position plays a critical role in ensuring operational accuracy across stock movement, order processing, customer accounts, and financial reporting. The successful candidate will act as a central operational anchor, ensuring data integrity, disciplined execution, and timely reporting across all business functions.
Key Responsibilities
- Operational & Inventory Management
- Oversee daily operational workflows across sales, stock, and logistics functions
- Coordinate order processing with depots, warehouses, and distribution partners
- Maintain accurate stock records and ensure full system alignment
- Monitor stock movement and resolve discrepancies efficiently and proactively
- Support smooth product flow from dispatch through to delivery
- Financial & Debtors Control
- Manage customer accounts and full debtor administration cycle
- Capture and process invoices, credit notes, and customer payments
- Perform detailed reconciliations of debtor accounts and ensure ledger accuracy
- Proactively follow up on overdue accounts and manage collections
- Maintain accurate and up-to-date debtor aging reports
- Support financial control processes and ensure compliance with reporting standards
- Reporting & Data Integrity
- Compile daily operational and financial performance reports
- Maintain accuracy of all reporting outputs for management review
- Support structured month-end processes and ensure strict deadline adherence
- Analyse operational and financial data to identify risks, inconsistencies, and inefficiencies
- Ensure data integrity across ERP and reporting systems
- Stakeholder Communication
- Liaise with internal teams including sales, logistics, and finance
- Communicate professionally with customers regarding orders, accounts, and queries
- Escalate operational or financial issues in a structured and timely manner
- Maintain clear, accurate, and disciplined communication across all stakeholders
Requirements & Essential Skills
- Proven experience in an operations, credit control, or hybrid finance-administration role, ideally within FMCG, manufacturing, or distribution environments
- Strong experience working with SAGE or similar ERP/accounting systems (highly advantageous)
- Advanced Microsoft Excel skills (including VLOOKUPs, Pivot Tables, and structured reporting)
- Strong understanding of debtor management, invoicing, and reconciliation processes
- Experience working within stock-driven or inventory-based environments
- Excellent bilingual communication skills (English & Afrikaans)
- High attention to detail with a strong focus on accuracy and compliance
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Ability to meet strict reporting deadlines, particularly month-end close cycles
- Confident communicator capable of engaging across multiple internal and external stakeholders
Personal Attributes
- Highly accountable with strong operational discipline
- Structured, methodical, and detail-oriented in execution
- Proactive problem-solver with strong ownership mindset
- Comfortable working in a fast-paced, high-performance FMCG environment
- Strong integrity with respect for process, governance, and accuracy
- Resilient and consistent under pressure and deadline-driven environments
***Salary - R25,000.00 - R30,000.00 (Negotiable, based on skills, experience and in relation to current package)
Desired Skills:
About The Employer:
About the Company:
FMCG manufacturing and distribution business operating within the alcoholic beverages sector, specialising in the development, production, branding, and distribution of premium spirits.
The organisation builds and manages its own consumer brands, with a strong focus on product quality, consistent supply chain execution, and retail market penetration. Its operations span manufacturing, national distribution, and regional export channels across Southern Africa.
The business operates in a highly structured, performance-driven environment where operational accuracy, financial control, and disciplined execution are critical to success. It is a fast-paced FMCG setting where stock integrity, debtor management, and logistics coordination directly impact business performance.
