About the position
Are you the person everyone calls when a production system decides to misbehave at 2 PM on a Friday?
We’re looking for an Operations Engineer who thrives in the world of enterprise application support, production troubleshooting, integrations and monitoring.
You’ll be part of a global IT environment, supporting business-critical applications and helping ensure that customers and business users experience smooth, reliable and efficient digital services.
This is a great opportunity for someone who enjoys getting hands-on with Java applications, APIs, SQL, logs, monitoring platforms and production incidents, while working closely with development, infrastructure and business teams.
Application Detective
- Monitor application health using Grafana and Loki.
- Investigate production incidents and identify what went wrong.
- Analyse application logs, exceptions and stack traces.
- Perform transaction tracing to follow issues from start to finish.
- Conduct initial Root Cause Analysis (RCA) and document findings.
- Troubleshoot front-end, back-end and integration failures.
Production Problem Solver
- Take ownership of incidents from investigation through to resolution.
- Support Incident, Problem and Change Management processes.
- Handle major incidents and escalations when things get serious.
- Track SLAs and help ensure production services remain reliable.
- Work with Level 3 development and infrastructure teams when deeper technical intervention is required.
Integration & API Troubleshooter
- Troubleshoot REST APIs and web services.
- Analyse and validate JSON payloads.
- Investigate integration failures and message-processing issues.
- Support reconciliation, retries and failed transactions.
- Help keep integrations between systems running smoothly.
Technical Troubleshooter
- Support enterprise Java applications and JVM environments.
- Perform SQL queries and database validation.
- Investigate issues involving DNS, HTTPS, firewalls and load balancers.
- Troubleshoot authentication technologies such as SSO, LDAP and Active Directory.
- Assist with releases, deployments and production changes.
- Where required, perform code debugging, code fixes and deeper root-cause analysis.
Keep Things Under Control
- Create and maintain standard operating procedures, runbooks and technical documentation.
- Work according to ITIL and operational best practices.
- Contribute to operational excellence initiatives.
- Identify recurring problems and help reduce incidents before they happen.
RequirementsEssential Technical Skills
- 5–10+ years of enterprise application support experience.
- Strong experience supporting Java applications.
- Production support and troubleshooting experience.
- Experience with REST APIs, JSON and web services.
- Strong SQL querying and database troubleshooting skills.
- Experience with application logs, exceptions and stack traces.
- Hands-on experience with Grafana and Loki or similar monitoring/observability platforms.
- Understanding of JVM monitoring and analysis.
- Knowledge of networking fundamentals including DNS, HTTPS, firewalls and load balancers.
- Understanding of SSO, LDAP and Active Directory.
- Solid understanding of ITIL, Incident, Problem and Change Management.
Got some of these? Even better!
- Automotive or vehicle sales process knowledge.
- Pricing, offers and contract-generation workflows.
- Finance and leasing systems experience.
- Dealer Management Systems (DMS).
- Financial services application support.
- Enterprise SaaS environments.
- High-availability production environments.
- HTML, CSS and JavaScript.
- Java application architecture.
- CI/CD pipelines.
- Advanced SQL analysis.
- Middleware administration.
- API Gateway support.
- Azure, AWS or GCP.
- Kubernetes awareness.
- Automation and scripting.
- ITIL Foundation certification.
- KPI reporting and audit/risk awareness.
Qualifications & Experience
- IT Degree, Diploma or equivalent practical experience.
- 5–10+ years' enterprise application support experience.
- Strong production support background.
- Experience working with Java, integrations, databases and monitoring platforms.
- ITIL Foundation or another relevant certification is advantageous.
Benefits
- Global enterprise technology environments
- Modern cloud platforms and infrastructure
- Observability and monitoring technologies
- Agile ways of working
- Dynamic international collaboration
- Remote and on-site flexibility
- Modern, cutting-edge IT solutions
- A strong work-life balance
- A fast-paced environment where your ideas and technical expertise matter
Desired Skills:
- java
- grafana
- loki
- sql
- azure
- aws
Desired Qualification Level:
About The Employer:
