About the position
Job Description
Where required, interpret documents from German to English
Action and resolve IM (Incident Management) tickets
Action and resolve CIM (Critical Incident Management) tickets as required
Raise and lead PM (Problem Management) tickets as identified
Action and coordinate CM (Change Management) tasks and tickets as required
Perform daily system health checks
Ensure systems are operational according to SLA’s
Draw KPI Reports and report to stakeholders on a monthly basis
Adhere to the BMW Group PIC processes (Problem, Incident & Change Management
Perform daily operations tasks and end user support
Creation of pertinent test documentation
Conduct Ops Basic Training
Enable end user knowledge transfer and training
Work closely with the Release Managers, Agile Masters, Developers, Product Owners and various global
stakeholders in the feature teams
Provide general assistance to the Operations team and end users
Co-ordinate all TLM topics with feature teams timeously
Ensure stability and availability of all infrastructure to support feature teams
Ability to work as part of a team
Ability to work interdependently as well as independently and to submit deliverables on time and with excellent
quality
Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in
writing) with both technical and non-technical colleagues / users
Have good presentation skills
Self-starter
Above-board work ethics
Flexibility to take up different tasks in the project
Ability and willingness to coach and give training to fellow colleagues and users when required
Willing and able to travel internationally
Willing and able to work shifts, after hours and on public holidaysthe Setup of Networking Infrastructure and Settings for the Impact Platform AWS Accounts.
Minimum Requirements:
SKILLS REQUIREMENTS:
Essential Skills Requirements:
Solid understanding of BMW Incident, Problem and Change Management
Basic troubleshooting skills
Debugging remote services
Serverless Computing
Microservice Architecture (AWS preferred)
Advantageous Skills Requirements:
Agile methodology
Atlassian tools: Jira, Confluence
Ability to read, interpret and follow Java code
AWS Practitioner training and/or certification
Logging and tracking tickets to external support
Troubleshooting deployments
Understanding of German language
Desired Skills:
- Change Management
- troubleshooting skills
- Debugging remote services
