About the position
Complete daily, weekly and monthly time management operations and tasks across multiple products.
Manage and review all KPIs across all products and report on escalations timeously.
Produce monthly reports across products for performance, delivery and compliance.
Assist infrastructure feature teams in post-processing of incidents.
Learn and contribute to system design requirements for stable operation.
Support integration requirements for critical applications.
Assist in planning and ensuring appropriate use of operation resources.
Help implement technical lifecycle measures and identify security practices.
Collaborate with product stakeholders to support development activities.
Apply agile methods to improve operations processes.
Engage in continuous learning and development opportunities.
Provide support to team members and contribute to a collaborative environment.
Minimum Requirements:
Qualifications/Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress).
Minimum 2 years working experience in an operations team and environment.
Experience in Linux, Power BI, Excel, Qlik or other similar dashboard tools. (Advantageous).
Experience with ServiceNow (advantageous).
Essential Skills Requirements:
Basic Linux operations support and troubleshooting.
Managing support tickets, and working in a standby team, with different shifts for support and maintenance topics.
Ability to design and develop dashboards using Power BI or Grafana.
Running daily, weekly, and monthly administrative tasks for security, compliance, MOD and MIM topics.
Capability to support operations tasks across multiple products.
Understanding of basic operations KPIs and meeting deadlines and timelines.
Willingness to learn and adopt new technologies and operations applications.
Good communication skills for participating in operation meetings.
Advantageous Skills Requirements:
Experience in ServiceNow configurations, operations, design, reporting, and development.
Familiarity with compliance requirements and processes.
Experience or coursework in infrastructure deployment and monitoring.
Ability to collaborate with product stakeholders.
Understanding of agile methods and practices.
Interest in software lifecycle and continuous integration.
Desired Skills:
- Power BI
- Linux operations support and troubleshooting
- Excel
