About the position
You will be part of a team that is responsible for the end-to-end operation and support of a production critical component, together with customer stakeholders and external vendors.
Your tasks will include handling of incidents, general administrative duties, pro-active problem management, planning and scheduling changes in conjunction with business requirements.
You will strive to ensure excellent levels of service, guaranteeing customer satisfaction.
Adopt a continual service improvement mindset to boost the availability and resilience of our systems.
Obtain a deep understanding of the RTLS and underlying systems and processes.
Take part in 24/7 on-call rotations within the team to restore systems while maintaining SLA thresholds.
Minimum Requirements:
Experience:
Minimum 5+ years operations working experience.
Essential Skills Requirements:
Excellent knowledge of ITIL processes (specifically Problem, Incident and Change management).
Excellent experience in operations especially within production-critical environments.
Excellent understanding and knowledge of Service Management, specifically on an international scale.
Experience with Unix/Linux/Windows administration.
Experience with BASH, Python or PowerShell scripting.
Experience with containerized Middleware (Docker, Docker Swarm, Kubernetes).
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.
Advantageous Skills Requirements:
Experience with other RTLS systems.
Networking experience, specifically TCP/IP stack, routing, firewalls.
Familiarity with “Infrastructure as Code” principles.
Practical experience with Terraform or similar tools.
Familiarity with Grafana monitoring stack or similar tools.
Experience with public cloud and hosting (AWS, Azure.)
Soft skills:
Excellent communication skills (verbal and written).
Excellent interpersonal skills with the ability to communicate effectively with colleagues from all types of cultural and international backgrounds.
Ability to work both independently and within a team.
Ability to take full ownership and responsibility of assigned topics.
Highly confident, organized and structured approach to work with the ability to remain professional and diplomatic during high impact, high stress-level incidents.
Enthusiastic and willing to take up new tasks, eager to learn new topics.
Ability to effectively transfer and apply knowledge within team.
Willing and able to travel internationally (when necessary).
Adherence to high standards of conduct and integrity.
Desired Skills:
- ITIL Processes
- Service Management
- Unix/Linux/Windows administration
