Operations Engineer - 1918

About the position

Operations Engineer
ESSENTIAL SKILLS REQUIREMENTS:

• Strong understanding of IT service management principles and practices.
• Proficiency in monitoring and management tools (e.g., dashboards, alerting systems).
• Strong analytical and problem-solving abilities, particularly in IT service management.
• Experience in conducting root cause analysis (RCA) and managing known issues.
• Experience in performing regular and sporadic operational tasks to ensure optimal performance of IT services.
• Ability to manage IT service continuity, availability, and capacity effectively.
• Experience with change management processes, including creating and syncing changes with teams.
• Ability to plan and execute capacity extensions and backup/restore processes.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS REQUIREMENTS:

• Experience with IT service management frameworks (e.g., ITIL, SRE practices).
• Familiarity with cloud platforms (e.g. Azure) and their operational management.
• Experience with automation tools (e.g., Ansible, Puppet, Terraform) and scripting languages (e.g., Python, Bash) to streamline operational tasks.
• Understanding of DevOps methodologies and practices, including CI/CD (Continuous Integration/Continuous Deployment) processes.
• Knowledge of network protocols, configurations, and troubleshooting to support IT infrastructure.
• Understanding of IT security best practices and compliance requirements to ensure secure operations.
• Skills in data analysis and visualization tools (e.g., Splunk, Grafana) to interpret operational metrics and trends.
• Willing and able to travel internationally (twice a year)

Desired Skills:

• Operations Engineer
• IT service management
• Root Cause Analysis
• ITIL
• DevOps