About the position
Job Title Key Responsibilities Coordinate daily planning, task routing, and scheduling for a UK-based field team Track installations, network refreshes, and technical system updates Review completed jobs to ensure quality, accuracy, and consistency Liaise with venues and partners regarding logistics, updates, and support needs Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records Quickly identify, troubleshoot, and escalate operational blockers Ensure service level agreements (SLAs) and timelines are met Support process improvements that enhance team efficiency and service quality Participate in weekend shifts as part of a rotational support schedule Essential Requirements Highly organised, with exceptional attention to detail Proactive and solutions-driven, with strong problem-solving abilities Able to work under pressure and manage shifting priorities Experience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom) Fluent in written and spoken English Comfortable working independently in a remote environment Stable internet connection and availability during UK business hours Desirable (Nice to Have) Experience in field service coordination or logistics Familiarity with IoT, hardware, or tech installations Experience working with or supporting UK or international teams Basic technical troubleshooting ability What's on Offer Fully remote, flexible work environment Opportunity to grow within a global operations team Exposure to a fast-growing, tech-enabled international business Supportive team culture and clearly defined performance metrics Training and development tailored to individual strengths
Operations Coordinator (Remote South Africa-Based)
Location: Remote (South Africa-Based)
Working Hours: Full-time UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)
Reports To: Head of Operations
Salary Range: R27,500 R30,000 per month
Desired Skills:
- CRM
- during UK business hours
Desired Work Experience:
- 2 to 5 years
About The Employer:
A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You'll manage team schedules, review job completion quality, and ensure operational standards are consistently met.
Employer & Job Benefits:
- Salary
