About the position
A client in the automobile industry is looking for an Operations Consultant (Advanced)
Product / Feature Team Information (if applicable)
Product: IT Service Desk
Control Centre English
ESSENTIAL SKILLS REQUIREMENTS:
· Fluent Business English (Excellent Verbal & written)
· Min 3 years in a customer service facing role
· Escalations and complaint management
· Problem solving and root cause analysis
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Information Technology Certification / Qualification
· Specific know-how and experience
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· IT experience delivering operations support services
· Strong analytical and problem-solving skills with a high attention to detail
· Provide Production Support (IT) for all Plants outside of Germany
· Be the telephone call receipt of IT incidents related to production issues
· Pre-qualify IT-incidents and classify additional relationships
· Fix incidents in IT systems in accordance with User manuals
· Monitor IT system error messages and process accordingly
· Provide guidance throughout the Incident management processes
· Initiate the IT escalation process, when required
· Process email requests
· Serve as an “Information channel” for Management and end-users
· Work shifts as part of a team providing 24 x 7 x 365 support
WHAT DO WE OFFER YOU?
· Cutting edge global IT system landscape and processes
· We offer you an exciting position in the field of Data Analytics: Contribute to IT stability and customer satisfaction by building cutting-edge IT Service Management with a focus on analytics and smart predictions. Join our agile development team and become creative with top tools like Service Now and Splunk as well as our own custom developments
· Flexible working of 1960 hours in a 12-month period
· High Work-Life balance
· Remote / On-site work location model
· Affordable Group vehicle promotions (buying or leasing options available, terms and conditions apply)
· Highly motivating, energetic, and fast-paced working environment
· Modern, state-of-the-art offices
· Dynamic Global Team collaboration
· Application of the Agile Working Model Methodology
Desired Skills:
- operations engineer
- technical support engineer
- systems support engineer
