Operations & Customer Service Agent - Remote Position
Employ Africa
- R700 - R1,000 per month
- Contract Junior position
-
Cape Town
- Posted 24 Apr 2024 by Employ Africa
- Expires in 20 days
-
Job 2564402
About the position
Our client is a rapidly growing marketplace disrupting the Logistics Industry across Europe.
Due to significant existing and future growth, our client is looking for Operations & Customer Service Agents to join their team.
Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.
Responsibilities included as an Operations & Customer Service Agent:
The type of work you could be asked to take on and trained within are:
- Driver management, onboarding and compliance
- Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
- Issuing and taking queries on driver pay and statements.
- Driver spot check and ad hoc support
- Marketplace bookings
- Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
- Allocation of bookings when necessary
- Managing any cancellations and ensuring refunds are issued.
- Customer interaction
- Taking Inbound calls, logging and escalating where necessary
- Query, complaint and dispute resolution
Vital requirements for the role of Operations & Customer Service Agent include:
- Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
- High level of computer literacy is required, this is a 100% online web based position
- High-speed, reliable internet connection (speed tests will be required and ongoing)
- Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.
Skills and experience needed to be successful as an Operations & Customer Service Agent:
- Clear English communication skills both written and verbal.
- Ability to learn quickly and understand software products and features.
- Attention to detail in configuration and documentation.
- Must be able to work independently as well as a member of a cross-functional team based in the UK.
- Ability to work in a very fast paced, high growth ever changing operational environment.
If you have the drive and determination to make an impact on a growing business, apply now!
Desired Skills:
- Adaptability
- Communication
- Configuration
- Documentation
Employ Africa
About the agency
EMPLOY AFRICA’s consultants bring a high level of expertise to the task of finding the best people for a project vacancy. We assist in attracting candidates, either by using our existing databases of candidates, networks in Africa or through strategic advertising campaigns. We then use our extensive recruitment expertise to create a shortlist of the best available
candidates.
The final selection recommendation will always be made by a selection committee consisting of our highly skilled recruiting personnel and the ultimate recruitment decision always rests with the client.
Recruitment Service consist of:
Executive search (head hunting high level / scarce skilled candidates)
• Participation in the selection process
• Conducting specialist recruitment
• Advertisement design and placement
• Assistance with the preparation of selection documentation
• Manage enquiries and acknowledge applications
• Short list applications and conduct first round interviews
• Conduct reference checks and skills tests*
• Present short-listed applicants for further consideration
• Arrange interviews with the short-listed applicants
• Assist with negotiations and advise unsuccessful applicants of the outcome.
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