Position Title: Operational Assistant Private Client Securities
Location: Claremont, Cape Town, South Africa
Work Type: Full-time, In-Office
Reporting to:
PCS Operations Manager
Purpose of the Role:
My Client facilitates individual client investments in direct share portfolios on the JSE and global stock exchanges. Services include a wide range of model-tracking and bespoke managed share portfolios, as well as the implementation of execution-only portfolios (non-managed).
In collaboration with third-party service providers, broader business units, and the Trading Desk, the Operations Division is responsible for the efficient implementation of these share portfolios. Operational Assistants are responsible for a variety of processes and ad hoc tasks related to the implementation and maintenance of private share portfolios.
Qualifications, Skills and Characteristics Required:
- National Senior Certificate with relevant subjects and above average results
- Undergraduate degree (e.g. BCom or relevant qualification)
- Minimum of three years' experience in an operational role within the financial services industry
- Strong knowledge of financial markets
- Process-driven with a high level of attention to detail
- Strong problem-solving skills and ability to recommend improvements
- Excellent time management and commitment to meeting SLAs
- Effective planning and organisational skills
- Fast learner with strong initiative
- Excellent verbal and written communication skills
- Ability to perform under pressure in a demanding team environment
- Strong team player, but also capable of working independently
Competency Requirements:
- Proficiency in Microsoft Office, particularly Excel
- Working knowledge of portfolio management systems, trading systems, and workflow systems is beneficial
- Responsible, detail-oriented, and proactive in fulfilling duties
Strategic Business Deliverables:
- Open new investment accounts at various third-party providers
- Verify accurate recording of client details
- Ensure timely and correct investment/disinvestment from share portfolios
- Confirm trade execution by the Trading Desk as per instructions
- Record valid base costs on share transfers in and ensure rollover where required
- Manage client information on the portfolio management system
- Capture and maintain accurate client data
- Link each portfolio/account to a Tyrus client profile
- Set up dividend payout or reinvestment preferences
- Configure communication preferences for broker notes and statements
- Record any trading restrictions (e.g. for directors, employees) at the portfolio level
- Perform periodic data quality clean-ups
- Generate and link client usernames and passwords
- Monitor and manage workflow system to ensure timely execution of instructions
- Respond to queries from Advisors and Advisory Assistants
- Account for client loans against share portfolios
- Liaise with third-party service providers and internal teams such as the Trading Desk and operations staff
- Carry out various ad hoc projects and tasks related to private client security portfolios
