Onsite IT Technician (Shift) at Nutun

About the position

To support the business with desktop trouble shooting and IT related issues in a fast paced environment within a high performing team.

NB : This is a night shift role.

Minimum requirements (Qualifications and Experience):

• Grade 12.
• CompTIA A+, N+, & Microsoft Cert.
• 1-3 years of relevant experience.
• Analytical and problem solving skills.
• Strong technical skills.
• The ability to work well under pressure.
• Attention to detail.
• Team working skills.
• Organising and time management.
• Interpersonal and communication skills.
• Virtual Desktops, Citrix and AWS.
• Network Troubleshooting.

Key Responsibilities:

• Manage the support calls that comethrough the IT Helpdesk.
• Maintenance of the Call Centre IT Hardware and Software.
• Support the operations with all IT related troubleshooting queries.
• Support the senior IT technicians when required.
• Report any risks or problems.
• Work with people to resolve their IT related issues.
• Ensure 100% service delivery to all helpdesk queries.
• Prepare IT equipment for onboarding new employees.

Behavioural (Desirable):

• Working with people.
• Planning and Organizing.
• Meeting customer expectations.
• Following instructions and procedures.
• Coping with pressures and setbacks.

Desired Skills:

• Communication
• Attention to detail
• Analytical Thinking
• Customer Service
• Technical Support

About The Employer:

At Nutun we enable economic sustainability in the communities we serve by combining our unique technology, data and analytics competencies to provide a range of digitally enabled business services as a trusted partner to a global client base.

Nutun offers a range of solutions including: customer service and client experience (CX); debt collection and accounts receivable services; payroll, time and attendance, and HR solutions; customer insights and analytics; legal process outsourcing and alternative legal solutions; and back office administration.

South Africa has emerged as a favoured offshore CX location. According to the Ryan Strategic Advisory Survey, South Africa offers affordable, high-quality, deeply capable, empathetic and innovative service offerings. As a BPESA member, Nutun, with its skills and talent, is more than ready to over-deliver on these offerings.

Employer & Job Benefits:

• Medical Aid
• Provident Fund