Onsite IT Support Technician (LW)

About the position

• Provide first and second-line support for internal staff, resolving hardware, software, and networking issues.


• Install, configure, and maintain workstations, laptops, printers, mobile devices, and other peripherals.


• Manage Windows servers, including Active Directory, DNS, DHCP, file sharing, and Group Policy.


• Monitor and maintain LAN/WAN, wireless networks, switches, routers, and firewalls.


• Provide basic to intermediate server administration, backups, and patch management.


• Support and manage Office 365 / Microsoft 365, email systems, and collaboration tools.


• Maintain asset inventory, procurement, and lifecycle management of IT equipment.


• Implement and maintain antivirus software, and compliance policies.


• Ensure regular system backups, disaster recovery readiness, and system availability.


• Assist with onboarding/offboarding processes including user account setup, access control, and deactivation.


• Liaise with regional teams to standardize IT practices and ensure business continuity.


• Provide documentation and user training as needed.

Minimum Requirements:

• Proven experience (3+ years) as an IT Support Technician / Infrastructure Technician or similar role.


• Strong understanding of IT infrastructure (hardware, software, networks, and server systems).


• Proficient with Windows Server OS, Active Directory, Group Policy, and basic server admin tasks.


• Familiarity with TCP/IP, VPN, DNS, DHCP, and general networking principles.


• Experience with Office 365 / Microsoft 365 Admin, endpoint protection, and backup tools.


• Hands-on experience with computer hardware troubleshooting and repair.


• Knowledge of remote support tools (e.g., AnyDesk, TeamViewer, RDP).


• Good understanding of ITIL practices is an advantage.


• Strong communication and interpersonal skills; able to work across diverse teams.


• Ability to work independently, prioritize tasks, and respond to issues promptly.

 

Desirable Qualifications:

• IT certifications such as CompTIA A+/Network+/Security+, Microsoft MCSA/MCSE, Cisco CCNA, etc.


• Familiarity with Linux systems is a plus.


• Experience supporting multi-site or regional offices.

Desired Skills:

• Support Technician
• Infrastructure
• Cloud
• Server
• Hardware
• Software
• Active Directory