About the position
Our client, leading payment aggregator and provider of secure payment solutions, is looking for an Online Integration Specialist to join their growing team. The ideal candidate is a dynamic and proactive individual who takes initiative and takes an analytical approach with problem-solving.
The incumbent will take responsibility for IT functions that directly impact client relationships and require quick turnaround times. The primary focus will be on integrations, ensuring seamless connectivity between systems, and providing technical support throughout the process. This role does not involve coding or development but requires a strong understanding of technical documentation, solution design, and client consultation.
Key requirements
- Relevant tertiary IT qualification;
- Approximately 3 years' experience in a similar role, including experience in SQL, IT systems monitoring, MS Office suite (specifically MS Excel), and customer support;
- Experience in the Financial Services industry: a focus in the payments industry and the understanding of reconciliation and settlement processes will be beneficial;
Additional requirements:
- Own reliable transport;
- Fluent in written and verbal communication in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial
- Stable internet connection required; fibre connection advantageous (to handle queries remotely from home, if required).
Responsibilities include the following:
- Supporting and stage monitoring of the Biller Integrations
- Participating in various IT integration functions
- Ad Hoc report generation using SQL
- Monitoring transaction irregularities in the value chain from Retailer to Biller
- Consulting with clients to guide them through integration requirements and processes
- Providing technical support to clients post-integration, including troubleshooting and issue resolution
- Ensuring seamless connectivity between systems and assisting clients through the integration process
- Understanding technical documentation and solution design to advise clients effectively
- Investigating application logs and conducting test transactions in live environments
- Collaborating with internal and external stakeholders to resolve integration related issues
- Any other relevant duties related to the role
General
- We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
- Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
- Applicants must have the legal right to work in South Africa at the time of application.
- Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
- Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
- By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
Desired Skills:
- Customer Service
- Integrations
- IT Support
- MS Excel
- Reporting
- SQL Server
- Troubleshooting
